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- Tasks: Handle complex customer queries and support teams in a fast-paced environment.
- Company: Join a supportive organisation with a focus on service improvement.
- Benefits: Competitive salary, bonus, structured training, and hybrid working after probation.
- Other info: Great long-term development opportunities in a collaborative setting.
- Why this job: Make a real impact by solving problems and enhancing customer satisfaction.
- Qualifications: Fluent in German and English with strong customer service experience.
The predicted salary is between 31500 - 31500 £ per year.
Location: Bristol (Hybrid after probation)
Salary: £31,500 + bonus
Contract: Permanent, Full-Time
Hours: Monday – Friday, shifts between 8am – 9pm
Our client is looking for a fluent German and English speaker to join their customer operations team in a senior support role focused on complex queries, escalations, and service improvement. This opportunity is ideal for someone with strong customer service experience who enjoys problem-solving and supporting both customers and colleagues in a fast-paced environment.
The Role:
- Handle complex customer queries and escalations across multiple channels
- Provide guidance and support to customer-facing teams
- Work closely with internal stakeholders to resolve issues efficiently
- Monitor service quality and identify areas for improvement
- Support coaching, reporting, and process improvement activities
- Ensure high levels of accuracy, professionalism, and customer satisfaction
About You:
- Fluent in both German and English
- Previous experience in customer service, escalations, complaints handling, or operational support
- Strong communication and interpersonal skills
- Able to manage complex situations calmly and professionally
- Organised, adaptable, and detail-oriented
- Comfortable working in a fast-paced and collaborative environment
This is an excellent opportunity to join a supportive organisation offering structured training, long-term development opportunities, and hybrid working following probation.
German Speaking Senior Customer Service Advisor in Newport employer: Euro London
Contact Detail:
Euro London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Senior Customer Service Advisor in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a German Speaking Senior Customer Service Advisor role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. Focus on showcasing your problem-solving skills and how you've handled complex queries in the past. We want to see that you can keep your cool under pressure!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly can sometimes give you an edge over others. So, get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace German Speaking Senior Customer Service Advisor in Newport
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both German and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When detailing your previous customer service experience, focus on specific examples that showcase your problem-solving abilities and how you've handled complex queries. We love seeing real-life scenarios that demonstrate your skills!
Be Professional Yet Personable: While we appreciate professionalism, don’t forget to let your personality shine through! Use a friendly tone in your application to show us that you’re not just a great candidate, but also someone who would fit well within our team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Euro London
✨Brush Up on Your Language Skills
Since the role requires fluency in both German and English, make sure you’re comfortable switching between the two languages. Practise common customer service scenarios in both languages to demonstrate your proficiency during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex queries or escalations you've handled in the past. Highlight your thought process and how you arrived at a solution. This will show that you can manage challenging situations calmly and effectively.
✨Know the Company and Its Values
Research the company’s mission and values. Be ready to discuss how your personal values align with theirs. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they measure success in this role. This demonstrates your interest and helps you assess if it’s the right fit for you.