At a Glance
- Tasks: Assist customers in Portuguese and English, resolving queries and supporting claims.
- Company: Dynamic international organisation with a supportive, multilingual team.
- Benefits: £27,000 salary, performance bonus, 25 days leave, and private medical insurance.
- Other info: Comprehensive training and clear career development pathways available.
- Why this job: Use your language skills while growing professionally in a collaborative environment.
- Qualifications: Fluency in Portuguese and English, strong customer service skills.
The predicted salary is between 27000 - 27000 £ per year.
Portuguese Speaking Customer Service Advisor
Contract: Permanent
Salary: £27,000 + Performance Bonus
Location: Newport (Hybrid Working Available)
Start Date: ASAP
Are you a fluent Portuguese speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role.
You’ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits.
Key Responsibilities:- Responding to customer queries in both Portuguese and English via phone and email
- Supporting the full lifecycle of claims, from information gathering to resolution
- Maintaining accurate customer records and case notes in the system
- Providing clear, empathetic, and professional communication at all times
- Liaising with other departments to ensure smooth and timely customer support
- Handling complaints in line with company policy
- Fluency in both Portuguese and English (spoken and written)
- Strong customer service skills with a desire to deliver excellent experiences
- Ability to manage multiple tasks with accuracy and attention to detail
- Confident communication and problem-solving skills
- Previous experience in customer service or claims handling is an advantage, but not essential
- Proactive, team-oriented approach with a willingness to learn
- ~£27,000 base salary + performance-related bonus
- ~25 days’ annual leave (plus the option to buy/sell additional days)
- ~5% matched pension scheme
- ~Private medical insurance and life cover
- ~Employee assistance programme
- ~Comprehensive training and career development support
- ~Inclusive, international working environment
- ~Wellbeing initiatives and regular team events
If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.
Customer Service Agent Full Time Temp-Perm in Newport employer: Euro London
Join a vibrant and inclusive international organisation in Newport as a Customer Service Agent, where your fluency in Portuguese will be valued in a supportive, multilingual team. With a competitive salary, performance bonuses, and comprehensive training, you'll have clear pathways for professional growth while enjoying a healthy work-life balance through hybrid working options and generous employee benefits. Experience a culture that prioritises wellbeing and collaboration, making it an excellent place to develop your career in customer service.
