Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle complex customer queries and support teams in a fast-paced environment.
- Company: Join a supportive organisation with a focus on service improvement.
- Benefits: Competitive salary, bonus, structured training, and hybrid working after probation.
- Other info: Great long-term development opportunities in a collaborative setting.
- Why this job: Make a real impact by solving problems and enhancing customer satisfaction.
- Qualifications: Fluent in German and English with strong customer service experience.
The predicted salary is between 31500 - 31500 £ per year.
Location: Bristol (Hybrid after probation)
Salary: £31,500 + bonus
Contract: Permanent, Full-Time
Hours: Monday – Friday, shifts between 8am – 9pm
Our client is looking for a fluent German and English speaker to join their customer operations team in a senior support role focused on complex queries, escalations, and service improvement. This opportunity is ideal for someone with strong customer service experience who enjoys problem-solving and supporting both customers and colleagues in a fast-paced environment.
The Role:
- Handle complex customer queries and escalations across multiple channels
- Provide guidance and support to customer-facing teams
- Work closely with internal stakeholders to resolve issues efficiently
- Monitor service quality and identify areas for improvement
- Support coaching, reporting, and process improvement activities
- Ensure high levels of accuracy, professionalism, and customer satisfaction
About You:
- Fluent in both German and English
- Previous experience in customer service, escalations, complaints handling, or operational support
- Strong communication and interpersonal skills
- Able to manage complex situations calmly and professionally
- Organised, adaptable, and detail-oriented
- Comfortable working in a fast-paced and collaborative environment
This is an excellent opportunity to join a supportive organisation offering structured training, long-term development opportunities, and hybrid working following probation.
Locations
German Speaking Senior Customer Service Advisor in Newport, Wales employer: Euro London
Contact Detail:
Euro London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Senior Customer Service Advisor in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle complex queries or escalations. We want you to shine, so role-play with a friend or in front of the mirror!
✨Tip Number 3
Show off your language skills! Since this role requires fluency in German and English, be ready to demonstrate your abilities during the interview. Maybe even throw in a few phrases to impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace German Speaking Senior Customer Service Advisor in Newport, Wales
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both German and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When detailing your previous customer service experience, focus on specific examples that showcase your problem-solving abilities and how you've handled complex queries. We love seeing real-life scenarios where you've made a difference!
Be Professional Yet Personable: While we appreciate professionalism, don’t forget to let your personality shine through! Use a friendly tone in your application to show us that you’re not just a great candidate, but also someone who can connect with customers.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Euro London
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure you’re comfortable switching between the two languages. Practise common customer service scenarios in both languages to demonstrate your proficiency during the interview.
✨Know the Company Inside Out
Research the company’s values, mission, and recent developments. Understanding their approach to customer service will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Prepare for Complex Scenarios
Think of examples from your past experience where you successfully handled complex queries or escalations. Be ready to discuss these situations in detail, focusing on your problem-solving skills and how you maintained professionalism under pressure.
✨Showcase Your Team Spirit
This role involves working closely with internal stakeholders and supporting customer-facing teams. Be prepared to share examples of how you’ve collaborated with others in the past, highlighting your communication skills and ability to work in a fast-paced environment.