At a Glance
- Tasks: Support clients by troubleshooting technical issues and providing excellent customer service.
- Company: Join a dynamic tech company focused on customer satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Ideal for those passionate about tech and customer support.
- Why this job: Make a real difference by helping customers solve their tech problems.
- Qualifications: Fluent in German and English with strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for German speaking Client Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshooting technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
The Customer Service Representative role will consist of:
- Speaking to clients to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Helping customers via calls, emails, community posts and live chat.
- Using a positive personality and experience, not a script.
- Assisting customers with their technical and software related problems.
- Configuring and installing software over the phone at restaurant locations.
- Providing outstanding service.
- Knowing limitations and when to ask for advice.
- Owning the resolution to the problem; don't leave the customer hanging.
- Accurately and efficiently logging all contacts in our CRM (Salesforce).
- Training restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback.
About You:
- Fluent to a native level in: German.
- Fluent level of English.
- Open to work on weekends if need be.
- Interpersonal skills, and passion for providing excellent customer service.
- Strong communication skills: active listening, writing/typing, informal communication.
- Restaurant/Hospitality experience is an added bonus.
- At least one year’s experience providing customer support would be ideal - preferably in a software support environment.
- Knowledge of current Microsoft Windows operating systems.
- Knowledge of iOS and Apple Hardware.
- Experience with the use of support desk tools like Salesforce, Communities, live chat would be great.
We think you need these skills to ace Client Support (German Speaking) in London
Interpersonal Skills
Technical Troubleshooting
Customer Feedback Management
Software Configuration
CRM Proficiency (Salesforce)
Active Listening
Written Communication
