At a Glance
- Tasks: Provide top-notch customer service in French, handling calls and emails with flair.
- Company: Join a thriving manufacturing company with an international team.
- Benefits: Competitive salary, benefits, and a chance to grow your career.
- Other info: Exciting opportunity with potential for contract extension and career growth.
- Why this job: Make a real impact while using your language skills every day.
- Qualifications: Fluency in French and English, plus a passion for helping customers.
The predicted salary is between 23000 - 30000 £ per year.
We have an exciting new Customer Services role requiring C1 fluency in French both spoken and written. Initially, the role will be a 6 month FTC (fixed term contract) with a view to be extended.
Reporting to the Customer Services Manager, you will be working as part of the international team for a successful expanding manufacturing company.
Key skills required:
- Handling incoming telephone calls, resolving queries where possible or directing them to the appropriate team member to ensure prompt allocation and follow-up.
- Managing incoming emails, enquiries, and related administrative tasks.
- Collaborating closely with Regional Account Managers to process specific tasks, quotations, and orders.
- Carrying out proactive activities by upselling and cross-selling, and conducting follow-ups.
Reporting & Accountability
- Accurately maintaining and updating the CRM system, including product variants, pricing, customer and contact details, invoice information, repair reports, and rental machine records.
- Supporting Regional Managers in delivering responsive, professional, and high-quality customer service.
- Preparing and processing customer quotations and orders with accuracy and efficiency.
- Investigating and resolving invoicing queries.
- Preparing and formatting reports and proposals.
- Coordinating with transport companies to arrange collections and deliveries for the French market.
- Managing customer returns and repair processes in line with written procedures.
- Assisting with the scheduling of engineer and Regional Manager visits.
- Liaising with the production team regarding dispatch issues and specific customer requirements.
The role is to start asap in March and requires complete fluency in French and English; this is a great opportunity to join a thriving team.
Only candidates with the right to work status in the UK can be considered.
French Customer Services in Lincoln employer: Euro London
Join a dynamic and innovative team that values flexibility and work-life balance, making it an excellent employer for Swiss German speakers. With fully remote options and the choice between full-time and part-time hours, you can tailor your work schedule to fit your lifestyle while contributing to meaningful market research projects. Our supportive work culture fosters collaboration and professional growth, ensuring you have the resources and opportunities to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land French Customer Services in Lincoln
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and answers with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your skills! If you have any relevant experience or projects, be ready to discuss them in detail. Use specific examples to demonstrate how you can add value to the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace French Customer Services in Lincoln
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires C1 fluency in French, make sure to highlight your language skills prominently in your application. Use examples of how you've used your French in previous roles or experiences to really stand out.
Tailor Your CV and Cover Letter:We want to see how you fit into our team, so customise your CV and cover letter for this specific role. Mention relevant experience in customer service and any specific tasks from the job description that you've tackled before.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:To ensure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you as soon as possible!
How to prepare for a job interview at Euro London
✨Brush Up on Your French
Since this role requires C1 fluency in French, make sure to practice your language skills before the interview. Try to engage in conversations or even do a mock interview in French to boost your confidence.
✨Know the Company Inside Out
Research the manufacturing company and its products. Understanding their market position and recent developments will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you've successfully handled customer queries or resolved issues. Be ready to discuss how you would manage specific situations that may arise in this role.
✨Familiarise Yourself with CRM Systems
Since maintaining and updating the CRM system is part of the job, it’s beneficial to have a basic understanding of how these systems work. If you’ve used any CRM software before, be prepared to talk about your experience.
