At a Glance
- Tasks: Assist customers in German via phone, email, and social media while resolving their queries.
- Company: Join a supportive team in a growing company based in Leicester.
- Benefits: Competitive salary with potential for growth, flexible full-time or part-time options.
- Other info: Dynamic work environment with opportunities for career advancement.
- Why this job: Make a difference by providing excellent customer service and shaping product improvements.
- Qualifications: Fluent in German with strong communication and problem-solving skills.
The predicted salary is between 28000 - 28000 £ per year.
Location: Leicester (currently office-based but possibly hybrid in the near future)
Type: Permanent, Full-Time or Part-Time
Salary: £28,000 per annum (pro rata for part-time) with potential to rise after probation
Are you fluent in German and passionate about delivering excellent customer service? We are currently recruiting for a Customer Service Advisor to join a supportive and growing team based in Leicester.
This is a permanent role with flexibility to work full-time or part-time, depending on your availability.
Key Responsibilities:- Handle incoming enquiries from customers in the UK, US, and Germany through various channels including email, phone, live chat, and social media
- Collaborate with internal teams to resolve issues efficiently and pass along customer insights to help shape product and service improvements
- Create and update customer profiles in the system, ensuring all details are accurate and up to date
- Conduct follow-ups with customers to confirm that their issues have been fully resolved and expectations met
- Offer a helpful and friendly service that reflects the company’s values and commitment to customer care
- Work proactively to spot patterns or recurring issues and share these with the wider team
- Fluent German language skills (written and spoken)
- Prior experience in a customer-facing role is beneficial
- Clear communication and good problem-solving abilities
- Confident with using computer systems and handling multiple tasks at once
- Positive attitude and willingness to work collaboratively
I look forward to receiving your application!
Advisor services - Customer service advisor in Leicester employer: Euro London
Join a dynamic and innovative team that values flexibility and work-life balance, making it an excellent employer for Swiss German speakers. With fully remote options and the choice between full-time and part-time hours, you can tailor your work schedule to fit your lifestyle while contributing to meaningful market research projects. Our supportive work culture fosters collaboration and professional growth, ensuring you have the resources and opportunities to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Advisor services - Customer service advisor in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Euro London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Euro London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Advisor services - Customer service advisor in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Euro London:Your cover letter is your chance to shine! Tell us why you want to work at Euro London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Euro London!
How to prepare for a job interview at Euro London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
