At a Glance
- Tasks: Manage customer enquiries, process orders, and identify sales opportunities.
- Company: Join a growing team in a friendly office environment.
- Benefits: Competitive salary, career development, and a dynamic work atmosphere.
- Other info: Great opportunity for long-term career growth in a supportive business.
- Why this job: Perfect for those who love customer interaction and want to make an impact.
- Qualifications: Fluent in Italian and English with customer service experience.
The predicted salary is between 26000 - 28000 £ per year.
Location: Ilkeston
Salary: £26,000 – £28,000 DOE
Contract: Permanent, Full-Time
Working Pattern: Office-Based
Our client is looking for a fluent Italian-speaking Customer Sales Advisor to join their growing customer service team. This is an excellent opportunity for someone who enjoys speaking with customers, providing outstanding service and identifying sales opportunities in a fast-paced environment.
Working as part of a friendly office-based team, you'll be responsible for managing customer enquiries, processing orders and supporting customers throughout their journey while ensuring a high standard of service at every touchpoint. The role combines customer service, administration and sales, making it ideal for someone who enjoys a varied workload.
The Role
Key responsibilities include:
- Handling inbound customer enquiries via telephone, email and live chat
- Making outbound calls to customers where required
- Processing orders, invoices, proformas and credit notes accurately
- Updating customer records and internal systems
- Coordinating courier bookings and shipment documentation
- Identifying opportunities to upsell products and services
- Providing accurate product and service information
- Working closely with internal teams to ensure orders are processed efficiently
- Delivering an excellent customer experience from initial enquiry through to resolution
About You
- Fluent in both Italian and English
- Previous experience within customer service, sales support or a similar customer-facing role
- Confident communicating over the phone and via email
- Strong organisational skills with excellent attention to detail
- Comfortable multitasking in a busy office environment
- Good IT skills and confidence using CRM or customer management systems
- A proactive, positive approach with excellent communication skills
- Previous sales or upselling experience would be advantageous
This is a fantastic opportunity for a customer-focused professional looking to join a growing business where you can develop your skills and build a long-term career. If this sounds like the right opportunity for you, we'd love to hear from you – apply today!
Italian speaking Customer Service Sales Advisor employer: Euro London
Join a dynamic and innovative team that values flexibility and work-life balance, making it an excellent employer for Swiss German speakers. With fully remote options and the choice between full-time and part-time hours, you can tailor your work schedule to fit your lifestyle while contributing to meaningful market research projects. Our supportive work culture fosters collaboration and professional growth, ensuring you have the resources and opportunities to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Italian speaking Customer Service Sales Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Euro London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Euro London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Italian speaking Customer Service Sales Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Euro London:Your cover letter is your chance to shine! Tell us why you want to work at Euro London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Euro London!
How to prepare for a job interview at Euro London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
