At a Glance
- Tasks: Manage customer enquiries and orders while providing top-notch service.
- Company: Join a stable international manufacturer with a supportive team culture.
- Benefits: Competitive salary, paid overtime, generous holidays, and career development.
- Other info: Office-based role in Greenford with excellent long-term career prospects.
- Why this job: Be a key player in a growing company and build strong customer relationships.
- Qualifications: Fluent French speaker with customer service experience and strong communication skills.
The predicted salary is between 35000 - 40000 £ per year.
A well-established international manufacturer and distributor is seeking a French-speaking Customer Service Advisor to join its busy European Customer Service team based in Greenford. Operating across Europe, Africa and the Middle East, the business supplies customers globally from its UK manufacturing and distribution operation. This is an excellent opportunity for an experienced customer service professional looking to join a stable and growing organisation with genuine long-term career prospects.
The Role
Working as part of an established team of customer service professionals, you will act as a key point of contact for customers across multiple international markets, managing orders and enquiries while ensuring an outstanding level of service.
Key Responsibilities
- Managing customer enquiries via telephone and email.
- Processing customer orders and ensuring accurate delivery information is provided.
- Preparing quotations and responding to product availability requests.
- Liaising with internal departments including warehouse, production, logistics and sales teams.
- Resolving customer issues and ensuring timely follow-up.
- Maintaining accurate customer and order records within internal systems.
- Supporting customers across European and international markets.
- Building strong relationships with existing customers and stakeholders.
Requirements
- Fluent French language skills (written and spoken) – essential.
- Additional European language skills would be advantageous.
- Previous experience in a customer service, customer support, sales support or order processing position.
- Strong communication and relationship-building skills.
- Intermediate Microsoft Excel skills.
- Experience using ERP, order management or customer service systems (Oracle experience is beneficial but not essential).
- Highly organised with excellent attention to detail.
- Ability to work effectively in a fast-paced office environment.
- Manufacturing, logistics, distribution or technical product experience would be advantageous but is not required.
Working Hours
Monday to Thursday: 8:00am – 5:00pm
Friday: 8:00am – 12:00pm
Occasional Friday afternoon cover required on a rota basis, paid as overtime.
Benefits
- Competitive salary dependent on experience.
- Paid overtime opportunities.
- Company pension scheme.
- Generous holiday entitlement.
- On-site parking.
- Long-term career development opportunities.
- Stable, successful international business.
- Friendly and supportive team environment.
Please note: This is a fully office-based position in Greenford. Due to the location, applicants should be within a reasonable commuting distance of the site.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - French speaking in Greenford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Euro London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Euro London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - French speaking in Greenford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Euro London:Your cover letter is your chance to shine! Tell us why you want to work at Euro London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Euro London!
How to prepare for a job interview at Euro London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
