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- Tasks: Handle complex customer queries and support teams in a fast-paced environment.
- Company: Join a supportive organisation with a focus on service improvement.
- Benefits: Competitive salary, bonus, structured training, and hybrid working after probation.
- Other info: Great long-term development opportunities in a collaborative setting.
- Why this job: Make a real impact by solving problems and enhancing customer satisfaction.
- Qualifications: Fluent in German and English with strong customer service experience.
The predicted salary is between 31500 - 31500 £ per year.
Location: Bristol (Hybrid after probation)
Salary: £31,500 + bonus
Contract: Permanent, Full-Time
Hours: Monday – Friday, shifts between 8am – 9pm
Our client is looking for a fluent German and English speaker to join their customer operations team in a senior support role focused on complex queries, escalations, and service improvement. This opportunity is ideal for someone with strong customer service experience who enjoys problem-solving and supporting both customers and colleagues in a fast-paced environment.
The Role:
- Handle complex customer queries and escalations across multiple channels
- Provide guidance and support to customer-facing teams
- Work closely with internal stakeholders to resolve issues efficiently
- Monitor service quality and identify areas for improvement
- Support coaching, reporting, and process improvement activities
- Ensure high levels of accuracy, professionalism, and customer satisfaction
About You:
- Fluent in both German and English
- Previous experience in customer service, escalations, complaints handling, or operational support
- Strong communication and interpersonal skills
- Able to manage complex situations calmly and professionally
- Organised, adaptable, and detail-oriented
- Comfortable working in a fast-paced and collaborative environment
This is an excellent opportunity to join a supportive organisation offering structured training, long-term development opportunities, and hybrid working following probation.
German Speaking Senior Customer Service Advisor employer: Euro London
Contact Detail:
Euro London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Senior Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a German Speaking Senior Customer Service Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your problem-solving skills and think of examples from your past experience where you handled complex queries or escalations. We want you to shine when discussing how you can improve service quality!
✨Tip Number 3
Don’t forget to showcase your language skills! Being fluent in both German and English is a huge asset. Make sure to highlight this in conversations and during interviews, as it’s a key part of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that dream job!
We think you need these skills to ace German Speaking Senior Customer Service Advisor
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both German and English, make sure to highlight your language skills right at the start. Use examples from your previous experience where you’ve successfully communicated in both languages.
Tailor Your Experience: We want to see how your past customer service experience relates to this role. Be specific about your achievements in handling complex queries and escalations. The more relevant your examples, the better!
Keep It Professional Yet Friendly: Your application should reflect the professional yet approachable vibe we’re after. Use a friendly tone while maintaining professionalism, showing us that you can connect with customers and colleagues alike.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Euro London
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences in customer service using both languages.
✨Know the Company Inside Out
Research the company’s values, mission, and recent developments. Understanding their approach to customer service and how they handle escalations will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle complex situations. Think of specific examples from your past experience where you successfully resolved customer issues or improved service quality, and be ready to share these stories.
✨Showcase Your Interpersonal Skills
As a Senior Customer Service Advisor, strong communication and interpersonal skills are key. During the interview, highlight your ability to work collaboratively with teams and stakeholders, and provide examples of how you've supported colleagues in high-pressure situations.