At a Glance
- Tasks: Manage customer orders, resolve queries, and support sales teams in a dynamic environment.
- Company: Join an established international business with a collaborative culture.
- Benefits: Competitive salary, bonus, hybrid working, and opportunities for growth.
- Other info: Work closely with various teams and enjoy a supportive atmosphere.
- Why this job: Perfect for fluent German speakers who love building relationships and engaging with customers.
- Qualifications: Fluent in German and English, with customer service or sales support experience.
The predicted salary is between 31500 - 38500 £ per year.
Location: Bristol
Salary: £27,500 DOE + Bonus
Contract: Permanent, Full-Time
Working Pattern: Hybrid – 4 days in the office, 1 day from home
We are recruiting for a German Speaking Customer Support Administrator to join an established international business. This is a varied role combining customer service, sales support and account administration. You'll work closely with both customers and internal sales teams, managing orders, resolving queries and helping maintain strong relationships with new and existing customers. It's a great opportunity for a fluent German speaker who enjoys building relationships and wants a role with plenty of interaction across Sales, Finance, Marketing and Operations.
The Role
- Managing customer orders and keeping customers and sales teams updated on deliveries
- Handling order changes, amendments, cancellations and returns
- Managing key account portals and customer communications
- Responding to customer queries and resolving issues efficiently
- Supporting the sales team with product alternatives and sales opportunities
- Providing initial support with payment queries and chasing outstanding payments
- Managing shared customer and sales inboxes
- Working closely with Finance, Marketing, Warehouse and other internal teams
- Supporting colleagues during busy periods and absences
- Maintaining accurate customer and order information
- Building positive relationships with new and existing customers
About You
- Fluent German and English, both written and spoken
- Previous customer service, sales support, order management or account support experience
- Excellent communication and relationship-building skills
- Strong IT skills
- Highly organised with excellent attention to detail
- Able to prioritise effectively and remain calm under pressure
- Comfortable following established processes and procedures
- Positive, reliable and proactive approach
- Experience with ERP systems such as NAV or Business Central would be advantageous
- Advanced Excel skills, including VLOOKUPs and Pivot Tables, would also be beneficial
German Speaking Customer Support Administrator employer: Euro London
Join a dynamic and innovative team that values flexibility and work-life balance, making it an excellent employer for Swiss German speakers. With fully remote options and the choice between full-time and part-time hours, you can tailor your work schedule to fit your lifestyle while contributing to meaningful market research projects. Our supportive work culture fosters collaboration and professional growth, ensuring you have the resources and opportunities to thrive in your career.
