At a Glance
- Tasks: Support German-speaking customers with orders, tracking, and product advice.
- Company: Join a global, innovative company with a collaborative culture.
- Benefits: Competitive salary, early finishes on Fridays, and growth opportunities.
- Other info: Dynamic role with a focus on continuous improvement and customer satisfaction.
- Why this job: Make a real impact in a thriving international business while using your language skills.
- Qualifications: Fluent German and English, experience in technical customer service, and strong computer skills.
The predicted salary is between 30000 - 40000 £ per year.
This is an exciting time to join our global UK-based client as a German speaker within their Customer Service department. In this role, you’ll play a key role as part of a collaborative, forward-thinking and global company by supporting their German speaking market.
If you’re looking for a high-level, technical and proactive role where you can drive continuous improvement and utilise your language skills along with your experience within manufacturing or engineering, we’d love to hear from you!
Why join:- Competitive annual salary, depending on experience
- Early finish at 12:30pm on Fridays
- Excellent opportunities for growth and development
- Make a direct impact on a growing, international business
- And more!
- Answer incoming phone calls and emails from German speaking customers regarding order entry, tracking and product stock levels
- Be responsible for purchase order requests and entry, administration, quotations, and technical advice and assistance regarding products
- Maintain an up-to-date technical knowledge regarding products
- Be responsible for the German speaking market, ensuring a customer-first, proactive approach
- And more
- Native-level German speaker with fluent English
- Experience in a high-level technical customer service environment, ideally within manufacturing or engineering environments
- Strong computer skills, including MS Office and ERP systems
- Experience in process improvement
- You’re a great communicator and problem solver with the ability to understand and effectively communicate technical information to customers
If this sounds like you, please apply either directly or reach out to Aylin for a confidential chat to find out more.
Candidates must hold full right to work status for the UK, without requiring sponsorship for the foreseeable future.
Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission.
We aim to respond promptly; however, due to the high level of applications, we are only able to contact candidates whose experience closely matches our client’s requirements.
For more opportunities, please visit our website.
German speaking Customer Service Representative employer: Euro London
Join a dynamic and innovative team that values flexibility and work-life balance, making it an excellent employer for Swiss German speakers. With fully remote options and the choice between full-time and part-time hours, you can tailor your work schedule to fit your lifestyle while contributing to meaningful market research projects. Our supportive work culture fosters collaboration and professional growth, ensuring you have the resources and opportunities to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land German speaking Customer Service Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Euro London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Euro London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace German speaking Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Euro London:Your cover letter is your chance to shine! Tell us why you want to work at Euro London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Euro London!
How to prepare for a job interview at Euro London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
