Customer Services Coordinator German £28,000 -£30,000 - (depending on exp) Wigan/Hybrid 3 days on site Our client, an established multinational based in Wigan are looking to recruit a fluent German/English speaker for their international Customer Service Team. Reporting to the team leader, the main function is to act as the primary representative regarding communication to the Customer, for all aspects of service and Customer Care. Some of your core responsibilities will involve: - Delivering a high standard of service to all aspects of the business - Assist in customer order fulfilment activities such as taking orders, giving information, determining delivery dates, identify appropriate shipping methods, rates . -Liaising with all company department staff with a view to continuously improving processing and delivery times of customer orders. - To handle and resolve customer complaints/enquiries in a timely and accurate manner - -Timely delivery of solutions which match the customer’s needs and meet their objectives. This involves working closely with the Customer to determine what it is they’re looking for and how best the company can deliver to meet expectations. - Manage and resolve conflict when we are unable to meet the Customers expectations, with a minimum amount of input from Line Managers and Sales Managers. The successful candidate: -Fluency in German and English both spo...
German Customer Services employer: Euro London
Join a dynamic and innovative team that values flexibility and work-life balance, making it an excellent employer for Swiss German speakers. With fully remote options and the choice between full-time and part-time hours, you can tailor your work schedule to fit your lifestyle while contributing to meaningful market research projects. Our supportive work culture fosters collaboration and professional growth, ensuring you have the resources and opportunities to thrive in your career.
