At a Glance
- Tasks: Provide top-notch customer service and support for international clients in German and English.
- Company: Established multinational company with a vibrant team culture in Wigan.
- Benefits: Competitive salary, hybrid working model, and opportunities for professional growth.
- Other info: Exciting opportunity for career advancement in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Fluent in German and English, with strong communication skills and customer service experience.
The predicted salary is between 28000 - 30000 £ per year.
Our client, an established multinational based in Wigan, is looking to recruit a fluent German/English speaker for their international Customer Service Team. Reporting to the team leader, the main function is to act as the primary representative regarding communication to the Customer, for all aspects of service and Customer Care.
Some of your core responsibilities will involve:
- Delivering a high standard of service to all aspects of the business.
- Assisting in customer order fulfilment activities such as taking orders, giving information, determining delivery dates, and identifying appropriate shipping methods and rates.
- Liaising with all company department staff to continuously improve processing and delivery times of customer orders.
- Handling and resolving customer complaints/enquiries in a timely and accurate manner.
- Timely delivery of solutions which match the customer’s needs and meet their objectives.
- Managing and resolving conflict when unable to meet the Customers' expectations, with minimal input from Line Managers and Sales Managers.
The successful candidate will have:
- Fluency in German and English, both spoken and written.
- Excellent and confident telephone manner in English and German when speaking with customers.
- Ability to work independently and within a team.
- Ensured daily workload is completed, which may require working additional hours due to urgent circumstances.
- Organisational skills and proactivity, identifying priorities and managing several situations at once.
You will ideally have previous commercial/office experience at a B2B level and worked in a professional environment with proven experience in dealing with customers. Knowledge of Microsoft Office is essential, along with the ability to learn new systems and databases.
Please note that we can only consider applicants who already hold a full UK work permit.
Export Customer Services - German employer: Euro London
Join a dynamic and innovative team that values flexibility and work-life balance, making it an excellent employer for Swiss German speakers. With fully remote options and the choice between full-time and part-time hours, you can tailor your work schedule to fit your lifestyle while contributing to meaningful market research projects. Our supportive work culture fosters collaboration and professional growth, ensuring you have the resources and opportunities to thrive in your career.
