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- Tasks: Assist German-speaking customers via phone, email, and live chat with their enquiries.
- Company: Join a dynamic team focused on excellent customer service.
- Benefits: Enjoy remote work, gym discounts, life insurance, and enhanced holiday options.
- Why this job: Make a difference in customer experiences while working flexibly from home.
- Qualifications: Fluent in German with strong communication and problem-solving skills.
- Other info: Flexible shift patterns and opportunities for career growth.
The predicted salary is between 21000 - 30000 £ per year.
Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client’s team. This role is primarily remote, offering flexibility with just one day per month required in our client’s office.
Responsibilities:
- Handle customer enquiries from German-speaking clients via phone, email, and live chat.
- Provide solutions to customer issues, ensuring satisfaction and timely resolution.
- Maintain customer records and accurately log interactions.
- Work collaboratively with team members and management to improve customer experiences.
What We’re Looking For:
- Fluent in both written and spoken German.
- Strong communication and problem-solving skills.
- Prior experience in a customer service role is advantageous.
- Ability to work independently in a remote setting.
Shift Patterns: (5-Week Rotation)
- Week 1: Monday to Friday. 07:00 – 15:15
- Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45
- Week 3: Monday to Friday. 11:00 – 19:15
- Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15
- Week 5: Monday to Friday. 11:45 – 20:00
Benefits:
- Gym discount
- Life insurance
- Ability to work remote
- Company discount
- Eye tests
- Buy/sell 5 days of holiday a year
- Enhanced maternity/paternity pay
- And many more!
If you’re a customer-focused individual with fluent German language skills, we’d love to hear from you! If interested, please apply or send your CV directly to t.chau@eurolondon.com.
German speaking Customer Service Advisor in England employer: Euro London
Contact Detail:
Euro London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Customer Service Advisor in England
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. Remember, showcasing your problem-solving skills and communication abilities is key, especially in a German-speaking environment.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and helps keep you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace German speaking Customer Service Advisor in England
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about helping German-speaking clients, make sure to highlight your fluency in both written and spoken German. Use examples from your past experiences to demonstrate how you've effectively communicated in German.
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to match the job description! Highlight your customer service experience and any relevant skills that align with what we’re looking for. This shows us you’re genuinely interested in the role.
Craft a Personal Cover Letter: A cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your background makes you a great fit for our team. Keep it friendly and professional, and don’t forget to mention your availability!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Euro London
✨Brush Up on Your German
Since this role requires fluent German, make sure to practice your language skills before the interview. Try to engage in conversations or even do a mock interview in German to boost your confidence.
✨Know the Company and Role
Research the company and understand what they value in customer service. Familiarise yourself with their products or services, and think about how you can contribute to improving customer experiences.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or resolving issues. Prepare specific examples from your past experience that showcase your problem-solving skills and ability to work independently.
✨Show Your Enthusiasm
During the interview, express your passion for customer service and your eagerness to help others. A positive attitude can go a long way in making a great impression on the interviewer.