At a Glance
- Tasks: Manage customer enquiries and orders while providing top-notch service.
- Company: Established international manufacturer with a focus on growth and stability.
- Benefits: Competitive salary, full-time hours, and long-term career prospects.
- Other info: Opportunity to work in a supportive environment with career advancement.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Fluent in French with experience in customer service.
The predicted salary is between 35000 - 40000 £ per year.
A well-established international manufacturer and distributor is seeking a French-speaking Customer Service Advisor to join its busy European Customer Service team based in Greenford. Operating across Europe, Africa and the Middle East, the business supplies customers globally from its UK manufacturing and distribution operation. This is an excellent opportunity for an experienced customer service professional looking to join a stable and growing organisation with genuine long-term career prospects.
The Role
Working as part of an established team of customer service professionals, you will act as a key point of contact for customers across multiple international markets, managing orders and enquiries while ensuring an outstanding level of service.
Key Responsibilities
- Managing customer enquiries via telephone and email.
- Processing customer orders and ensuring accurate delivery information is provided.
- Preparing quotations and responding to product availability requests.
- Liaising with internal departments including warehouse, production, logistics and sales teams.
- Resolving customer issues and ensuring timely follow-up.
- Maintaining accurate customer and order records within internal systems.
