At a Glance
- Tasks: Support customers in Swedish and Danish, delivering exceptional service across multiple channels.
- Company: Join a fast-growing international consumer brand with a focus on people and culture.
- Benefits: Enjoy hybrid working, 25 days leave, private medical insurance, and career development opportunities.
- Other info: Collaborative and inclusive culture with regular team events.
- Why this job: Be part of an exciting Nordic market expansion and make a real impact.
- Qualifications: Fluent in Swedish and Danish, with previous customer service experience.
The predicted salary is between 26500 - 30000 £ per year.
London Hybrid (3 days in office) or Remote within the UK
Permanent Position | Immediate start available
Are you a fluent Swedish speaker with strong Danish language skills and a passion for delivering exceptional customer experiences? Euro London is excited to be partnering with an innovative and rapidly growing international consumer brand to recruit a Swedish & Danish-speaking Customer Service Advisor. This is a fantastic opportunity to join a business at an exciting stage of growth as it expands its presence across the Nordic market.
You'll play a key role in supporting customers across Sweden and Denmark, acting as a trusted point of contact and ensuring every interaction is positive, engaging and solution-focused. As part of a collaborative, international team, you'll have the opportunity to contribute to a growing market while developing your own career within a highly customer-centric organisation. This is the perfect opportunity for someone who enjoys building relationships, solving problems and making customers feel valued at every stage of their journey.
The role:
- Providing outstanding customer support via phone, email, live chat and social media
- Managing customer enquiries, orders, feedback and service-related issues
- Delivering personalised and empathetic customer experiences
- Building strong relationships and acting as a brand ambassador
- Identifying opportunities to improve processes and customer satisfaction
- Sharing customer feedback and insights with wider teams
- Working collaboratively within a supportive and fast-paced international environment
About you:
We're looking for someone who genuinely enjoys helping people and takes pride in delivering exceptional service. To be successful, you'll have:
- Fluent Swedish (written and spoken)
- Strong Danish language skills with at least professional working proficiency
- Fluent English communication skills
- Previous customer service, customer support or customer-facing experience
- Excellent written communication and attention to detail
- Strong problem-solving skills and a proactive mindset
- The ability to manage multiple priorities effectively
- A positive, team-oriented attitude whilst being comfortable working independently
- UK Right to Work
What's in it for you?
- This is much more than a traditional customer service position. You'll be joining a business where people, development and culture truly matter.
- Opportunity to play a key role in an exciting Nordic market expansion
- Join a fast-growing international company with genuine career progression opportunities
- Hybrid or remote working flexibility within the UK
- 25 days annual leave plus bank holidays
- Additional wellbeing leave and length-of-service holiday rewards
- Annual Learning & Development budget to invest in your career
- Private Medical Insurance
- Enhanced parental leave policies
- A collaborative, supportive and genuinely inclusive culture
- Regular team socials, company events and celebrations
- The chance to make a real impact within a purpose-driven, values-led organisation
Ready for your next challenge? If you're a fluent Swedish speaker with strong Danish skills and you're looking to join a growing international business where your contribution will be recognised and valued, we'd love to hear from you. Apply today to find out more.
Customer Service Advisor - Swedish & Danish Speaking in City of London employer: Euro London
Join a dynamic and innovative team that values flexibility and work-life balance, making it an excellent employer for Swiss German speakers. With fully remote options and the choice between full-time and part-time hours, you can tailor your work schedule to fit your lifestyle while contributing to meaningful market research projects. Our supportive work culture fosters collaboration and professional growth, ensuring you have the resources and opportunities to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Swedish & Danish Speaking in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Euro London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Euro London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Swedish & Danish Speaking in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Euro London:Your cover letter is your chance to shine! Tell us why you want to work at Euro London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Euro London!
How to prepare for a job interview at Euro London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
