At a Glance
- Tasks: Support clients by troubleshooting technical issues and providing excellent customer service.
- Company: Join a dynamic tech company focused on customer satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Ideal for those passionate about tech and customer support.
- Why this job: Make a real difference by helping customers solve their tech problems.
- Qualifications: Fluent in German and English, with strong communication skills.
The predicted salary is between 25000 - 35000 £ per year.
We are looking for German speaking Client Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshooting technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
The Customer Service Representative role will consist of attracting potential customers by answering product and service questions and suggesting information about other products and services.
Job functions:
- Speaking to clients to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Helping customers via calls, emails, community posts and live chat.
- Using a positive personality and experience, not a script.
- Assisting customers with their technical and software related problems.
- Configuring and installing software over the phone at restaurant locations.
- Providing outstanding service.
- Knowing limitations and when to ask for advice.
- Owning the resolution to the problem; don’t leave the customer hanging.
- Accurately and efficiently logging all contacts in our CRM (Salesforce).
- Training restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback.
About You:
- Fluent to a native level in: German.
- Fluent level of English.
- Open to work on weekends if need be.
- Interpersonal skills, and passion for providing excellent customer service.
- Strong communication skills: active listening, writing/typing, informal communication.
- Restaurant/Hospitality experience is an added bonus.
- At least one year’s experience providing customer support would be ideal - preferably in a software support environment.
- Knowledge of current Microsoft Windows operating systems.
- Knowledge of iOS and Apple Hardware.
- Experience with the use of support desk tools like Salesforce, Communities, live chat would be great.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support (German Speaking) in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Euro London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Euro London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Support (German Speaking) in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Euro London:Your cover letter is your chance to shine! Tell us why you want to work at Euro London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Euro London!
How to prepare for a job interview at Euro London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
