At a Glance
- Tasks: Support customers and sales teams while managing orders and resolving queries.
- Company: Established international business with a focus on customer relationships.
- Benefits: Competitive salary, hybrid work, generous leave, and wellness perks.
- Other info: Enjoy a vibrant workplace with opportunities for career development.
- Why this job: Perfect for fluent German speakers wanting to grow in a dynamic, customer-focused role.
- Qualifications: Fluent in German and English, with customer service experience preferred.
The predicted salary is between 31500 - 38500 £ per year.
We are recruiting for a German Speaking Customer Support Administrator to join an established international business. This is a varied role combining customer service, sales support and account administration. You'll work closely with both customers and internal sales teams, managing orders, resolving queries and helping maintain strong relationships with new and existing customers.
It's a great opportunity for a fluent German speaker who enjoys building relationships and wants a role with plenty of interaction across Sales, Finance, Marketing and Operations.
- Managing key account portals and customer communications
- Supporting the sales team with product alternatives and sales opportunities
- Providing initial support with payment queries and chasing outstanding payments
- Supporting colleagues during busy periods and absences
- Building positive relationships with new and existing customers
Requirements:
- Fluent German and English, both written and spoken
- Previous customer service, sales support, order management or account support experience
- Excellent communication and relationship-building skills
- Advanced Excel skills, including VLOOKUPs and Pivot Tables, would also be beneficial
Benefits:
- KPI bonus of up to £500 per quarter
- Hybrid working – 1 set day per week from home
- 25 days' annual leave plus bank holidays
- Option to purchase up to an additional week of annual leave
- Choice of £75 quarterly clothing allowance or £200 annual gym membership contribution
- Healthcare cashback scheme
- Employee Assistance Programme
- Cycle to Work scheme
- Company sick pay
- Employer pension contribution
This is a great opportunity for a fluent German speaker looking to develop their career within an international business in a varied, customer-focused position.
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