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- Tasks: Handle complex customer queries and support teams in a fast-paced environment.
- Company: Join a supportive organisation with a focus on service improvement.
- Benefits: Competitive salary, bonus, structured training, and hybrid working after probation.
- Other info: Great long-term development opportunities in a collaborative setting.
- Why this job: Make a real impact by solving problems and enhancing customer satisfaction.
- Qualifications: Fluent in German and English with strong customer service experience.
The predicted salary is between 31500 - 31500 £ per year.
Location: Bristol (Hybrid after probation)
Salary: £31,500 + bonus
Contract: Permanent, Full-Time
Hours: Monday – Friday, shifts between 8am – 9pm
Our client is looking for a fluent German and English speaker to join their customer operations team in a senior support role focused on complex queries, escalations, and service improvement. This opportunity is ideal for someone with strong customer service experience who enjoys problem-solving and supporting both customers and colleagues in a fast-paced environment.
The Role:
- Handle complex customer queries and escalations across multiple channels
- Provide guidance and support to customer-facing teams
- Work closely with internal stakeholders to resolve issues efficiently
- Monitor service quality and identify areas for improvement
- Support coaching, reporting, and process improvement activities
- Ensure high levels of accuracy, professionalism, and customer satisfaction
About You:
- Fluent in both German and English
- Previous experience in customer service, escalations, complaints handling, or operational support
- Strong communication and interpersonal skills
- Able to manage complex situations calmly and professionally
- Organised, adaptable, and detail-oriented
- Comfortable working in a fast-paced and collaborative environment
This is an excellent opportunity to join a supportive organisation offering structured training, long-term development opportunities, and hybrid working following probation.
German Speaking Senior Customer Service Advisor in Bath employer: Euro London
Contact Detail:
Euro London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Senior Customer Service Advisor in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a German Speaking Senior Customer Service Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. Focus on showcasing your problem-solving skills and how you handle complex queries, just like the ones mentioned in the job description.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in!
We think you need these skills to ace German Speaking Senior Customer Service Advisor in Bath
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both German and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When detailing your previous customer service experience, focus on specific examples that showcase your problem-solving abilities and how you've handled complex queries. We love seeing real-life scenarios where you've made a difference!
Be Professional Yet Personable: While we appreciate professionalism, don’t forget to let your personality shine through! A friendly tone can go a long way in making your application stand out. We’re looking for someone who can connect with customers and colleagues alike.
Apply Through Our Website: To make sure your application gets to us without any hiccups, apply directly through our website. It’s the best way to ensure we see your amazing application and get you one step closer to joining our team!
How to prepare for a job interview at Euro London
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure you're comfortable switching between the two languages. Practise common customer service scenarios in both languages to demonstrate your proficiency during the interview.
✨Know the Company Inside Out
Research the company’s values, mission, and recent developments. Understanding their approach to customer service will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Prepare for Complex Scenarios
Think of examples from your past experience where you've handled complex queries or escalations. Be ready to discuss how you approached these situations, what solutions you implemented, and the outcomes. This will showcase your problem-solving skills effectively.
✨Showcase Your Team Spirit
This role involves working closely with internal stakeholders and supporting customer-facing teams. Be prepared to share examples of how you've collaborated with others in previous roles, highlighting your communication and interpersonal skills.