At a Glance
- Tasks: Build relationships and provide top-notch customer service while supporting sales growth.
- Company: Dynamic company with a supportive team culture and international reach.
- Benefits: Competitive salary, hybrid working, annual bonus, and excellent benefits package.
- Other info: Ongoing career development in a fast-paced, collaborative environment.
- Why this job: Join a vibrant team and make a real impact in the French market.
- Qualifications: Fluent in French and English with experience in customer service or sales support.
The predicted salary is between 33000 - 35000 £ per year.
Location: Basingstoke
Salary: £33,000 - £35,000 DOE + 15% bonus
Contract: Permanent, Full-Time
Working Pattern: Hybrid – 3 Days in the Office, 2 Days from Home
Our client is looking for a French-speaking Customer Account Executive to join their customer sales and support team. This is a fantastic opportunity for someone who enjoys building relationships, delivering exceptional customer service and identifying commercial opportunities within an established customer base.
The Role
Working closely with both customers and the wider sales team, you'll act as a key point of contact, ensuring customers receive a first-class service while supporting sales growth across the French market.
Key responsibilities include:
- Providing customer service and sales support via phone and email
- Managing customer enquiries and resolving issues efficiently
- Building strong relationships with customers and internal stakeholders
- Supporting the external sales team with account management activities
- Processing orders and ensuring a smooth customer journey
- Identifying upselling opportunities where appropriate
- Maintaining accurate customer records using the CRM system
- Working collaboratively with departments including logistics, finance and customer support
About You
- Fluent in both French and English
- Previous experience in a customer service, sales support or account management role
- Excellent communication and relationship-building skills
- Commercially minded with the confidence to identify sales opportunities
- Strong organisational skills with excellent attention to detail
- Confident using Microsoft Office and CRM systems
- A proactive team player who enjoys working in a fast-paced environment
What's on Offer
- £33,000 - £35,000 DOE
- Permanent, full-time position
- Hybrid working (3 days in the office, 2 days from home)
- Annual bonus
- Excellent benefits package
- Supportive team environment with ongoing career development
This is an excellent opportunity for a bilingual customer service professional looking to combine relationship management with commercial responsibility in an international role.
