At a Glance
- Tasks: Build relationships and deliver top-notch customer service while supporting sales growth.
- Company: Join a dynamic team in a supportive environment with great career development.
- Benefits: Competitive salary, annual bonus, hybrid working, and excellent benefits package.
- Other info: Fast-paced environment perfect for proactive team players.
- Why this job: Combine your language skills with commercial responsibility in an exciting international role.
- Qualifications: Fluent in French and English with experience in customer service or sales support.
The predicted salary is between 33000 - 35000 £ per year.
Location: Basingstoke
Salary: £33,000 - £35,000 DOE + 15% bonus
Contract: Permanent, Full-Time
Working Pattern: Hybrid – 3 Days in the Office, 2 Days from Home
Our client is looking for a French-speaking Customer Account Executive to join their customer sales and support team. This is a fantastic opportunity for someone who enjoys building relationships, delivering exceptional customer service and identifying commercial opportunities within an established customer base.
The Role
Working closely with both customers and the wider sales team, you'll act as a key point of contact, ensuring customers receive a first-class service while supporting sales growth across the French market.
Key responsibilities include:
- Providing customer service and sales support via phone and email
- Managing customer enquiries and resolving issues efficiently
- Building strong relationships with customers and internal stakeholders
- Supporting the external sales team with account management activities
- Processing orders and ensuring a smooth customer journey
- Identifying upselling opportunities where appropriate
- Maintaining accurate customer records using the CRM system
- Working collaboratively with departments including logistics, finance and customer support
About You
- Fluent in both French and English
- Previous experience in a customer service, sales support or account management role
- Excellent communication and relationship-building skills
- Commercially minded with the confidence to identify sales opportunities
- Strong organisational skills with excellent attention to detail
- Confident using Microsoft Office and CRM systems
- A proactive team player who enjoys working in a fast-paced environment
What's on Offer
- £33,000 - £35,000 DOE
- Permanent, full-time position
- Hybrid working (3 days in the office, 2 days from home)
- Annual bonus
- Excellent benefits package
- Supportive team environment with ongoing career development
This is an excellent opportunity for a bilingual customer service professional looking to combine relationship management with commercial responsibility in an international role.
Locations
StudySmarter Expert Advice🤫
We think this is how you could land French Speaking Customer Account Executive in Basingstoke, Hampshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Euro London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Euro London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace French Speaking Customer Account Executive in Basingstoke, Hampshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Euro London:Your cover letter is your chance to shine! Tell us why you want to work at Euro London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Euro London!
How to prepare for a job interview at Euro London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
