Customer Success Executive – Portuguese Speaker
Location: London, UK | Hybrid: 2 days in the office, 3 days remote
Make a real impact through technology and sustainability
Join a growing international technology business helping organisations build more transparent, traceable and sustainable supply chains. This is an opportunity to combine your customer support expertise with a mission that contributes to tackling deforestation and improving environmental accountability.
The Role
As a Customer Success Executive, you’ll be a key point of contact for customers, helping them get the most out of a sustainability-focused SaaS platform.
Your responsibilities will include:
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Responding to customer queries, troubleshooting issues and coordinating technical escalations.
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Working closely with Product and Engineering to share feedback and improve the platform.
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Creating help-centre content, onboarding materials and self-service resources.
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Developing customer communications and product update campaigns.
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Delivering training sessions for customers and suppliers.
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Monitoring support performance and helping improve the customer experience.
About You
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Native or professional-level Portuguese speaker, ideally Brazilian Portuguese.
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Fluent in business English; additional languages are a plus.
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At least 2 years’ experience in customer or technical support within a SaaS business.
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Excellent communication and writing skills, with a customer-first mindset.
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Organised, proactive and comfortable troubleshooting problems in a fast-paced environment.
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A collaborative team player who enjoys learning new technology.
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Genuine interest in sustainability, climate or environmental issues.
Experience with customer support platforms, CRM systems or knowledge-base tools is an advantage.
What’s on Offer?
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Competitive salary.
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25 days’ annual leave plus public holidays.
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Enhanced pension, life and health insurance.
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Hybrid working: 3 days remotely and 2 days from a London office.
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The opportunity to join a collaborative, international team and contribute to meaningful environmental change.
Interested? If you combine strong customer support skills with Portuguese fluency and a passion for sustainability, we’d love to hear from you.
Customer Success Executive (Portuguese Speaking) in London employer: Euro London Careers
Join a dynamic international IT support team as a Tier 1 IT Support Specialist, where you'll thrive in a collaborative and fast-paced environment. With a strong focus on employee growth, we offer ongoing training and development opportunities, ensuring you can advance your career while providing exceptional service to users across multiple countries. Our London and Milton Keynes offices foster a supportive work culture that values teamwork and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
