At a Glance
- Tasks: Support customers in using a sustainability-focused SaaS platform and enhance their experience.
- Company: Join a growing international tech company dedicated to environmental accountability.
- Benefits: Competitive salary, 25 days leave, enhanced pension, and hybrid working.
- Other info: Collaborative team environment with opportunities for meaningful change.
- Why this job: Make a real impact on sustainability while developing your customer support skills.
- Qualifications: Fluent Portuguese speaker with customer support experience and a passion for sustainability.
The predicted salary is between 40500 - 49500 £ per year.
Customer Success Executive – Portuguese Speaker
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Make a real impact through technology and sustainability
Join a growing international technology business helping organisations build more transparent, traceable and sustainable supply chains.
This is an opportunity to combine your customer support expertise with a mission that contributes to tackling deforestation and improving environmental accountability.
The Role
As a Customer Success Executive, you'll be a key point of contact for customers, helping them get the most out of a sustainability-focused Saa S platform.
Your responsibilities will include
- Responding to customer queries, troubleshooting issues and coordinating technical escalations.
- Working closely with Product and Engineering to share feedback and improve the platform.
- Creating help-centre content, onboarding materials and self-service resources.
- Developing customer communications and product update campaigns.
- Delivering training sessions for customers and suppliers.
- Monitoring support performance and helping improve the customer experience.
About You
- Native or professional-level Portuguese speaker, ideally Brazilian Portuguese.
- Fluent in business English; additional languages are a plus.
- At least 2 years' experience in customer or technical support within a Saa S business.
- Excellent communication and writing skills, with a customer-first mindset.
- Organised, proactive and comfortable troubleshooting problems in a fast-paced environment.
- A collaborative team player who enjoys learning new technology.
- Genuine interest in sustainability, climate or environmental issues.
Experience with customer support platforms, CRM systems or knowledge-base tools is an advantage.
What's on Offer?
- Competitive salary.
- 25 days' annual leave plus public holidays.
- Enhanced pension, life and health insurance.
- Hybrid working: 3 days remotely and 2 days from a London office.
- The opportunity to join a collaborative, international team and contribute to meaningful environmental change. xgikmsk
Interested? If you combine strong customer support skills with Portuguese fluency and a passion for sustainability, we'd love to hear from you.
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Customer Success Executive (Portuguese Speaking) employer: Euro London Careers
Join a dynamic international IT support team as a Tier 1 IT Support Specialist, where you'll thrive in a collaborative and fast-paced environment. With a strong focus on employee growth, we offer ongoing training and development opportunities, ensuring you can advance your career while providing exceptional service to users across multiple countries. Our London and Milton Keynes offices foster a supportive work culture that values teamwork and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive (Portuguese Speaking)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Euro London Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Euro London Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Executive (Portuguese Speaking)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Euro London Careers:Your cover letter is your chance to shine! Tell us why you want to work at Euro London Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Euro London Careers!
How to prepare for a job interview at Euro London Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
