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- Tasks: Deliver top-notch customer service and manage orders in a dynamic environment.
- Company: Join a leading multinational company based in Wigan with a vibrant culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be the voice of the company and make a real difference in customer satisfaction.
- Qualifications: Fluent in German and English, with strong communication and problem-solving skills.
- Other info: Fast-paced role with potential for career advancement in a supportive team.
The predicted salary is between 24000 - 30000 £ per year.
Location: Wigan, Greater Manchester, United Kingdom
Salary: £28k - 30k per year
Job type: Permanent Vacancy
Fluent Language: French
Category: Customer Support, Customer Service
Job Reference: MSW9876
Posted on: 13 Nov 2025
Our client, an established multinational based in Wigan, is looking to recruit a fluent German speaker for their Customer Service Team. Reporting to the team leader, the Customer Service Team Representative is to act as the primary representative regarding communication to the Customer, for all aspects of service and Customer Care.
Some of your core responsibilities will involve:
- Delivering a high standard of service to all aspects of the Business.
- Assisting in customer order fulfilment activities such as taking orders, giving information, determining delivery dates, identifying appropriate shipping methods, and rates.
- Liaising with all company department staff to continuously improve processing and delivery times of customer orders.
- Handling and resolving customer complaints/enquiries in a timely and accurate manner.
- Timely delivery of solutions which match the customer’s needs and meet their objectives.
- Managing and resolving conflict when unable to meet the Customers' expectations, with minimal input from Line Managers and Sales Managers.
Within the role you will be expected to:
- Be fluent in German and English, both spoken and written.
- Be confident to address difficult situations using the telephone as a first method of communication to the customer.
- Be able and prepared to make decisions within the scope of the role.
- Make quick thinking decisions and be adaptable to different situations arising.
- Identify issues which could potentially become problematic.
- Oversee Customer’s projects from initial receipt of order, planning, manufacturing, shipping, and final delivery to destination.
- Ensure daily workload is completed, which may require working additional hours due to urgent circumstances.
- Remain organized and proactive at all times, identifying priorities and continuously managing several situations at once.
You will ideally have previous commercial/office experience where you have worked on a B2B level and in a professional environment with proven experience in dealing with customers. Knowledge of Microsoft Office is essential with the ability to learn new systems and databases.
Please note that we can only consider applicants who already hold a full UK work permit.
German Customer Services Coordinator in Wigan employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Services Coordinator in Wigan
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and serious about the role. Plus, it gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace German Customer Services Coordinator in Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Customer Services Coordinator. Highlight your experience in customer service, especially any B2B roles, and don’t forget to showcase your fluency in German and English!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to the responsibilities listed in the job description, like handling customer complaints or managing orders.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved customer issues in the past. This will show us that you can handle the challenges of the role and keep our customers happy!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Euro London Appointments
✨Know Your Stuff
Make sure you brush up on your knowledge of the company and its services. Understand their customer service philosophy and be ready to discuss how you can contribute to their goals, especially in a bilingual context.
✨Showcase Your Language Skills
Since this role requires fluency in German and English, practice speaking both languages before the interview. Be prepared to demonstrate your language skills during the interview, perhaps by discussing a customer service scenario in both languages.
✨Prepare for Customer Scenarios
Think about potential customer service situations you might face in this role. Prepare examples from your past experience where you successfully resolved complaints or managed difficult situations, highlighting your quick thinking and adaptability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer management, or how they measure success in customer service. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
