Wholesale Customer Service Administrator (FTC)

Job Advert: Wholesale Customer Service Administrator (FTC)

Location: Nottingham (Hybrid)

Salary: £24,000 per annum

Contract: Fixed Term Contract until January 2026

Are you passionate about delivering exceptional customer service in a fast-paced and dynamic environment? We’re looking for a proactive and dedicated Wholesale Customer Service Administrator to join our team. This is a fantastic opportunity to play an important role in supporting a group of customers through the efficient management of orders, deliveries, returns, and debit notes.

As our CSR, you will:

• Manage order processing and ensure timely deliveries.
• Handle returns and reconcile customer debit notes.
• Communicate effectively with customers, maintaining clear and concise correspondence in line with policies and procedures outlined in our Customer Service manual.
• Work closely with internal teams to ensure customer satisfaction and service excellence.

What we’re looking for:

• Proven experience in customer service.
• Experience within the wholesale or related industry is highly advantageous.
• SAP experience is very desirable.
• Excellent organisational skills, with a methodical, accurate approach.
• Strong analytical skills and attention to detail.
• Proficiency in Microsoft Office (with intermediate Excel skills being an advantage).
• Outstanding verbal and written communication skills.
• A customer-oriented mindset and ability to solve problems efficiently.
• Ability to thrive in a fast-paced, team-oriented environment.

If you\’re ready to bring your skills and passion to a growing company, we’d love to hear from you!