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For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for customers.
- Company: Join a forward-thinking company that values growth and innovation.
- Benefits: Enjoy private medical insurance, wellness programs, and career development resources.
- Why this job: Make a real impact while working in a fast-paced, customer-first environment.
- Qualifications: 2-4 years in technical support with strong troubleshooting skills.
- Other info: Flexible culture with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Are you passionate about technology, solving problems, and making a real impact for customers? Join a forward-thinking company that’s helping businesses grow smarter and faster—by supporting the people behind the tech.
Euro London Appointments is looking for a Technical Support Specialist to become a key part of our client’s global support team. You’ll take full ownership of technical cases, working directly with customers to troubleshoot issues, resolve product challenges, and ensure high-quality service delivery every step of the way. If you thrive in a fast-paced, customer-first environment and enjoy diving deep into technical details, this role is for you.
What you’ll be doing
- Act as the main technical contact for incoming support cases, managing them from first response to resolution
- Investigate and resolve issues related to application behaviour, configurations, data integrity, and integrations
- Escalate complex issues to senior specialists or other teams as needed, while maintaining ownership of the customer experience
- Provide clear, consistent updates to customers throughout the case lifecycle
- Document technical findings to help improve internal processes and knowledge sharing
- Identify recurring support trends and collaborate on solutions to reduce future case volume
- Ensure service-level standards are met with a focus on speed, accuracy, and customer satisfaction
What you’ll bring
- 2–4 years of experience in technical, systems, or application support
- Strong troubleshooting skills with working knowledge of PHP and SQL
- Experience using Linux-based systems and working in command-line environments
- Familiarity with the LAMP stack and web application architecture
- Prior experience supporting CRM platforms is a plus ( SugarCRM preferred but not essential).
- Excellent communication skills and a proactive, solution-focused mindset
- Ability to manage a workload independently with structure and attention to detail
- Experience supporting SaaS platforms in a technically complex environment
- Familiarity with support tools like HubSpot or Salesforce
- Background in CRM customization, configuration, or integration
- Knowledge of Microsoft SQL Server, Oracle, or Microsoft IIS
- Contributions to support documentation or internal knowledge bases
Our client knows that not every candidate will meet every requirement—and that’s okay. They value passion, potential, and the ability to grow. If you bring strong technical foundations, ideally on CRM systems, and a desire to learn, they encourage you to apply.
Why you’ll love working with our client:
Our client is committed to building a culture that values growth, flexibility, and employee well-being. In addition to a supportive environment, you’ll enjoy:
- Private medical and dental insurance
- Health & Wellness Reimbursement Program
- Unpaid sabbatical leave
- Career development and educational resources
- Access to discounts on travel, fitness classes, and more
- A merit-based culture with room to grow
Ready to level up your career in a role that’s both challenging and rewarding? Apply today and join a team where your work truly matters.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology
Industries
- Information Services
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Technical Support Specialist employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with current employees at companies you're interested in. You never know who might help you land that interview!
✨Tip Number 2
Prepare for those interviews by practising common technical support scenarios. Think about how you'd troubleshoot issues or explain complex concepts simply. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your passion for technology! During interviews, share personal projects or experiences where you've solved problems. This will demonstrate your proactive mindset and commitment to learning.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let your enthusiasm for technology shine through! We want to see how you solve problems and make an impact, so share specific examples of your experiences that highlight your passion.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant skills in troubleshooting, PHP, SQL, and any experience with CRM platforms. This shows us you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Euro London Appointments
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially PHP, SQL, and Linux command-line basics. Be ready to discuss how you've used these in past roles, as well as any troubleshooting experiences you've had.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in the past. Think about specific cases where you took ownership and resolved problems, and be ready to explain your thought process during the interview.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Demonstrating excellent communication skills will show that you can keep customers informed and engaged throughout the support process.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM platforms like SugarCRM, make sure to highlight it. If not, do some research on common challenges users face with these systems, so you can discuss potential solutions during your interview.
