Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Troubleshoot tech issues and provide top-notch support to customers.
- Company: Join a forward-thinking company that values growth and flexibility.
- Benefits: Enjoy private medical insurance, wellness programs, and career development resources.
- Other info: Great opportunities for career growth and a supportive team culture.
- Why this job: Make a real impact while working in a fast-paced, customer-first environment.
- Qualifications: 2-4 years in technical support with strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about technology, solving problems, and making a real impact for customers? Join a forward-thinking company that’s helping businesses grow smarter and faster—by supporting the people behind the tech.
Euro London Appointments is looking for a Technical Support Specialist to become a key part of our client’s global support team. You’ll take full ownership of technical cases, working directly with customers to troubleshoot issues, resolve product challenges, and ensure high-quality service delivery every step of the way. If you thrive in a fast-paced, customer-first environment and enjoy diving deep into technical details, this role is for you.
What you’ll be doing:
- Act as the main technical contact for incoming support cases, managing them from first response to resolution.
- Investigate and resolve issues related to application behaviour, configurations, data integrity, and integrations.
- Escalate complex issues to senior specialists or other teams as needed, while maintaining ownership of the customer experience.
- Provide clear, consistent updates to customers throughout the case lifecycle.
- Document technical findings to help improve internal processes and knowledge sharing.
- Identify recurring support trends and collaborate on solutions to reduce future case volume.
- Ensure service-level standards are met with a focus on speed, accuracy, and customer satisfaction.
What you’ll bring:
- 2–4 years of experience in technical, systems, or application support.
- Strong troubleshooting skills with working knowledge of PHP and SQL.
- Experience using Linux-based systems and working in command-line environments.
- Familiarity with the LAMP stack and web application architecture.
- Prior experience supporting CRM platforms is a plus (SugarCRM preferred but not essential).
- Excellent communication skills and a proactive, solution-focused mindset.
- Ability to manage a workload independently with structure and attention to detail.
- Experience supporting SaaS platforms in a technically complex environment.
- Familiarity with support tools like HubSpot or Salesforce.
- Background in CRM customization, configuration, or integration.
- Knowledge of Microsoft SQL Server, Oracle, or Microsoft IIS.
- Contributions to support documentation or internal knowledge bases.
Our client knows that not every candidate will meet every requirement—and that’s okay. They value passion, potential, and the ability to grow. If you bring strong technical foundations, ideally on CRM systems, and a desire to learn, they encourage you to apply.
Why you’ll love working with our client:
- Our client is committed to building a culture that values growth, flexibility, and employee well-being.
- In addition to a supportive environment, you’ll enjoy private medical and dental insurance.
- Health & Wellness Reimbursement Program.
- Unpaid sabbatical leave.
- Career development and educational resources.
- Access to discounts on travel, fitness classes, and more.
- A merit-based culture with room to grow.
Ready to level up your career in a role that’s both challenging and rewarding? Apply today and join a team where your work truly matters.
Technical Support Specialist in Solihull employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist in Solihull
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with current employees at companies you're interested in. You never know who might help you land that interview!
✨Tip Number 2
Prepare for those interviews by practising common technical support scenarios. Think about how you'd troubleshoot issues or explain complex concepts simply. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your passion for technology! During interviews, share personal projects or experiences where you've solved problems or helped others. It’s all about demonstrating that customer-first mindset we love.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are eager to grow and learn with us.
We think you need these skills to ace Technical Support Specialist in Solihull
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let your enthusiasm for technology shine through! We want to see how you solve problems and make an impact, so share specific examples of your experiences that highlight your passion.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant skills in troubleshooting, PHP, SQL, and any experience with CRM platforms. This helps us see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your technical skills and experiences. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Euro London Appointments
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially PHP, SQL, and Linux systems. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in the past. Think about specific cases where you took ownership and resolved problems, as this will demonstrate your proactive mindset and ability to manage customer expectations.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. Since you'll be the main contact for customers, being able to communicate effectively is key. Consider doing mock interviews with a friend to refine your delivery.
✨Familiarise Yourself with Support Tools
If you have experience with support tools like HubSpot or Salesforce, be prepared to discuss it. If not, take some time to learn the basics of these platforms, as it shows your willingness to adapt and learn new systems.