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- Tasks: Assist guests with bookings, catering, and call transfers in a dynamic environment.
- Company: Join a globally recognised company based in Manchester with great growth potential.
- Benefits: Enjoy a hybrid work model, annual bonuses, 25+ days holiday, and excellent health perks.
- Why this job: Be part of a vibrant team that values customer service and offers career progression.
- Qualifications: Customer service experience is essential; luxury goods or hotel experience preferred.
- Other info: Language skills are a bonus but not required; must be within commuting distance to Manchester.
The predicted salary is between 27000 - 29000 £ per year.
Location: Manchester – hybrid
Salary: £27,000 - £29,000 + discretionary annual bonus
Contract Type: Permanent
Working Hours: Sunday to Thursday: 8:00 am - 4:00 pm on Sunday, and 7:30 am - 3:30 pm on Monday - Thursday
We have a fantastic opportunity for a company in Manchester for a switched-on Customer Service Advisor. The role is permanent and will be on a hybrid basis (so you must be within commutable distance to Manchester) and will be an admin focused position looking after guests of our client. This is a fantastic position for an internationally recognised company that offers great opportunity progression.
Some of your responsibilities will include:
- Booking taxis
- Organising Catering
- Booking meeting rooms
- Transferring calls to the relevant department
What we're looking for:
- Customer service experience (essential)
- Experience within Luxury goods, hotels, professional customer service (preferred)
- Commutable distance to Manchester (essential)
- Strong multitasking skills
- Language skills are preferred but not essential (German, French, Italian, Spanish).
There are excellent benefits such as:
- Discretionary annual bonus
- Team building and company events
- Excellent pension contribution
- Holidays start at 25 days + bank holidays
- Private dental and healthcare
- Regular health checks
If interested, please apply or send your CV direct to t.chau@eurolondon.com – I look forward to receiving your application!
Senior Customer Services Agent employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Services Agent
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding their customer service philosophy and the luxury market can give you an edge during interviews, showing that you're genuinely interested in the role.
✨Tip Number 2
Highlight your multitasking abilities in conversations or networking events. Since the role involves managing various tasks simultaneously, demonstrating your experience in this area can make a strong impression.
✨Tip Number 3
If you speak any additional languages, be sure to mention them when networking or during interviews. Even if it's not essential, it can set you apart from other candidates and show your versatility.
✨Tip Number 4
Prepare for situational questions related to customer service scenarios. Think of examples from your past experiences where you successfully handled difficult situations, as this will demonstrate your problem-solving skills.
We think you need these skills to ace Senior Customer Services Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Tailor your application to highlight your relevant customer service experience and any specific skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in luxury goods or hospitality. Use bullet points for clarity and focus on achievements that demonstrate your multitasking abilities.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention your relevant experience and how it makes you a great fit for the Senior Customer Services Agent role. Be sure to convey your understanding of the hybrid working model.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Euro London Appointments
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles, especially in luxury goods or hospitality. Prepare specific examples of how you've handled challenging situations and provided exceptional service.
✨Demonstrate Multitasking Skills
Since the role involves various administrative tasks, be ready to discuss how you manage multiple responsibilities effectively. You could share a time when you successfully juggled several tasks at once.
✨Research the Company
Familiarise yourself with the company’s values and services. Understanding their approach to customer service will help you align your answers with what they are looking for in a candidate.
✨Prepare for Language Questions
If you speak any additional languages, be prepared to discuss them. Even if language skills are not essential, showing that you can communicate in other languages can set you apart from other candidates.
