Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers in German and English via phone, email, and live chat.
- Company: Join a friendly, multilingual customer care team in Nottingham.
- Benefits: Earn £24,000 per year with hybrid working and full training.
- Why this job: Develop your career in a dynamic, international environment while helping customers.
- Qualifications: Fluent in German and English, with strong communication skills.
- Other info: Enjoy a supportive atmosphere and great experience in customer service.
The predicted salary is between 24000 - 24000 £ per year.
Location: Nottingham (Hybrid – 2 days in the office, 3 days from home)
Contract: 12-Month Fixed Term
Salary: £24,000 per annum
Hours: Monday to Friday, 8am–4pm or 9am–5pm (with occasional Saturday work on a rota basis)
We’re seeking a German-speaking Customer Service Agent to join a friendly and supportive multilingual customer care team based in Nottingham. This is an excellent opportunity for someone fluent in German and English who enjoys helping customers, solving problems, and delivering a high standard of service. The role offers hybrid working, a structured training programme, and the chance to build valuable experience within a fast-paced international environment.
Key Responsibilities- Respond to customer queries in German and English via phone, email, and live chat.
- Provide accurate information about products, services, and orders.
- Handle customer complaints and enquiries efficiently, ensuring a positive experience.
- Work closely with internal departments to resolve issues and follow up as needed.
- Maintain accurate customer records and ensure timely responses.
- Support the wider customer service team in achieving service targets.
- Fluent in German and English (both written and spoken).
- Previous customer service experience preferred (office, retail, or contact centre).
- Strong communication and interpersonal skills.
- Excellent attention to detail and ability to multitask.
- Confident using computers and managing multiple systems.
- A positive attitude with a focus on teamwork and problem-solving.
- Competitive salary of £24,000 per year.
- Hybrid working – 2 days per week in the Nottingham office.
- Supportive, multilingual environment with full training provided.
- Opportunity to work with an international customer base.
- Great experience within a dynamic and growing business.
If you’re a fluent German speaker looking to develop your career in customer service within a professional, inclusive, and fast-paced environment, we’d love to hear from you.
German Speaking Customer Service Agent (FTC) in Preston employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Agent (FTC) in Preston
✨Tip Number 1
Get to know the company before your interview. Check out their website, social media, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your German! Since this role requires fluency, brush up on your language skills. Try role-playing common customer service scenarios with a friend or even in front of a mirror to build your confidence.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and keen to learn more about the role and the team. Think about what you want to know about the company culture or the training programme.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It’s also a great opportunity to reiterate your enthusiasm for the role.
We think you need these skills to ace German Speaking Customer Service Agent (FTC) in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in German and English, as well as any relevant customer service experience. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about customer service and how you can contribute to our friendly team. Keep it engaging and personal.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've handled customer queries or complaints in the past. We love seeing how you tackle challenges and ensure a positive experience for customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Euro London Appointments
✨Brush Up on Your Language Skills
Since the role requires fluency in both German and English, make sure to practice speaking and writing in both languages. Prepare for potential questions in German, as well as how you would handle customer queries in a bilingual setting.
✨Know the Company and Its Values
Research the company’s mission and values. Understanding their approach to customer service will help you align your answers with what they’re looking for. Be ready to discuss how your personal values match theirs.
✨Prepare for Common Customer Service Scenarios
Think about common customer service challenges and how you would handle them. Prepare examples from your past experience that showcase your problem-solving skills and ability to maintain a positive attitude under pressure.
✨Showcase Your Teamwork Skills
This role emphasises teamwork, so be prepared to discuss how you’ve successfully worked in a team before. Share specific examples of how you collaborated with others to achieve a common goal or resolve an issue.