At a Glance
- Tasks: Support Portuguese customers, manage deliveries, and resolve enquiries in a dynamic team.
- Company: Join a globally recognised leader in a fast-paced, innovative environment.
- Benefits: Enjoy competitive salary, 25 days holiday, pension scheme, and free parking.
- Other info: Opportunity for career progression and participation in company events.
- Why this job: Make a real impact while building strong customer relationships in a collaborative setting.
- Qualifications: 2-3 years in customer service, fluent in Portuguese and English, proficient in Microsoft Office.
The predicted salary is between 31000 - 33000 £ per year.
Location: Gravesend, Kent (European Head Office)
Contract: Permanent, Full-time, Monday to Friday (Portugal business hours)
Salary: £31,000 - £33,000 with excellent benefits
An exciting opportunity to join a global leader in a dynamic and fast-paced environment. An internationally recognised company is seeking a Dedicated Customer Professional to join their team at their European Head Office in Gravesend, Kent. You’ll be supporting customers in Portugal, working in a collaborative, multilingual setting where innovation and agility are embraced.
Key Responsibilities:- Manage and oversee deliveries for the Portugal customer base
- Serve as the first point of contact for all customer requests and enquiries
- Build and maintain strong relationships through proactive communication and weekly calls
- Ensure orders are processed accurately and delivered on time
- Investigate and resolve customer complaints, driving continuous improvement
- Identify and act on opportunities for customer growth and promotional engagement
- Liaise with internal teams to ensure excellent service delivery
- 2-3 years of experience in a demanding customer service environment
- Fluent or native in European Portuguese
- Fluent in English (written and spoken)
- Proficient in Microsoft Office (especially Excel)
- Excellent communication and active listening skills
- Ability to manage challenges with a positive, solutions-focused approach
- Strong attention to detail and process-driven mindset
- Additional languages (especially Spanish)
- Experience with SAP and Salesforce
- Knowledge of international business and complaint resolution processes
- Competitive salary and career progression
- 25 days holiday plus bank holidays
- Contributory pension scheme (up to 7% company match)
- Life assurance (4x basic salary)
- Employee Assistance Programme and perks
- Enhanced maternity and paternity leave
- Company events and referral programme
- Free parking
If you’re a motivated, customer-focused professional ready to make a real impact within a global team, apply now. We’d love to hear from you.
Portuguese Speaking Customer Service Representative in Maidstone employer: Euro London Appointments
Join a globally recognised leader in customer service at our European Head Office in Gravesend, Kent, where you will thrive in a collaborative and multilingual environment. We offer competitive salaries, generous holiday allowances, and a strong focus on employee growth and well-being, ensuring that you can develop your career while enjoying a supportive work culture. With excellent benefits including a contributory pension scheme and life assurance, this is an exceptional opportunity for those looking to make a meaningful impact in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Portuguese Speaking Customer Service Representative in Maidstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Euro London Appointments. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Euro London Appointments before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Portuguese Speaking Customer Service Representative in Maidstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Euro London Appointments:Your cover letter is your chance to shine! Tell us why you want to work at Euro London Appointments specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Euro London Appointments!
How to prepare for a job interview at Euro London Appointments
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
