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- Tasks: Support Portuguese customers, manage deliveries, and resolve enquiries in a dynamic team.
- Company: Join a globally recognised leader in a fast-paced, innovative environment.
- Benefits: Enjoy competitive salary, 25 days holiday, pension scheme, and free parking.
- Why this job: Make a real impact while building strong customer relationships in a collaborative setting.
- Qualifications: 2-3 years in customer service, fluent in Portuguese and English, proficient in Microsoft Office.
- Other info: Opportunity for career progression and participation in company events.
The predicted salary is between 31000 - 33000 £ per year.
Location: Gravesend, Kent (European Head Office)
Contract: Permanent, Full-time, Monday to Friday (Portugal business hours)
Salary: £31,000 - £33,000 with excellent benefits
An exciting opportunity to join a global leader in a dynamic and fast-paced environment. An internationally recognised company is seeking a Dedicated Customer Professional to join their team at their European Head Office in Gravesend, Kent. You’ll be supporting customers in Portugal, working in a collaborative, multilingual setting where innovation and agility are embraced.
Key Responsibilities:- Manage and oversee deliveries for the Portugal customer base
- Serve as the first point of contact for all customer requests and enquiries
- Build and maintain strong relationships through proactive communication and weekly calls
- Ensure orders are processed accurately and delivered on time
- Investigate and resolve customer complaints, driving continuous improvement
- Identify and act on opportunities for customer growth and promotional engagement
- Liaise with internal teams to ensure excellent service delivery
- 2-3 years of experience in a demanding customer service environment
- Fluent or native in European Portuguese
- Fluent in English (written and spoken)
- Proficient in Microsoft Office (especially Excel)
- Excellent communication and active listening skills
- Ability to manage challenges with a positive, solutions-focused approach
- Strong attention to detail and process-driven mindset
- Additional languages (especially Spanish)
- Experience with SAP and Salesforce
- Knowledge of international business and complaint resolution processes
- Competitive salary and career progression
- 25 days holiday plus bank holidays
- Contributory pension scheme (up to 7% company match)
- Life assurance (4x basic salary)
- Employee Assistance Programme and perks
- Enhanced maternity and paternity leave
- Company events and referral programme
- Free parking
If you’re a motivated, customer-focused professional ready to make a real impact within a global team, apply now. We’d love to hear from you.
Portuguese Speaking Customer Service Representative employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portuguese Speaking Customer Service Representative
✨Tip Number 1
Familiarise yourself with the company's values and culture. Understanding what makes us tick at StudySmarter will help you align your responses during any interviews, showcasing how you can contribute to our dynamic environment.
✨Tip Number 2
Brush up on your Portuguese and English communication skills. Since you'll be dealing with customers in Portugal, being able to demonstrate fluency in both languages during conversations or role-play scenarios can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully handled customer complaints in the past. We value a solutions-focused approach, so having specific instances ready to discuss will show that you're equipped to manage challenges effectively.
✨Tip Number 4
Get comfortable with Microsoft Office, especially Excel. Being proficient in these tools is essential for managing customer data and orders, so consider brushing up on your skills or even taking a quick online course if needed.
We think you need these skills to ace Portuguese Speaking Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you managed deliveries or resolved complaints. Emphasise your fluency in Portuguese and English, as well as your proficiency in Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build strong relationships. Mention specific examples of how you've successfully handled customer enquiries or complaints in the past.
Highlight Relevant Skills: In your application, clearly outline your communication skills, attention to detail, and solutions-focused approach. These are essential for the role, so provide examples of how you've demonstrated these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Euro London Appointments
✨Showcase Your Language Skills
Since the role requires fluency in European Portuguese and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to conduct part of the conversation in Portuguese, so practice common customer service scenarios in both languages.
✨Highlight Relevant Experience
With 2-3 years of experience in customer service being essential, make sure to discuss specific examples from your past roles. Focus on situations where you successfully resolved complaints or improved customer satisfaction, as this will show your capability in a demanding environment.
✨Emphasise Communication Skills
Excellent communication and active listening skills are crucial for this position. Prepare to discuss how you build relationships with customers and handle challenging conversations. Consider sharing a story that illustrates your ability to communicate effectively and empathetically.
✨Demonstrate Problem-Solving Abilities
The company values a solutions-focused approach, so be ready to talk about how you tackle challenges. Think of examples where you identified issues and implemented improvements, showcasing your proactive mindset and attention to detail.
