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- Tasks: Assist customers in German and English via phone, email, and live chat.
- Company: Friendly multilingual customer care team in Nottingham.
- Benefits: Competitive salary, hybrid working, and full training provided.
- Why this job: Join a dynamic team and gain valuable experience in customer service.
- Qualifications: Fluent in German and English with strong communication skills.
- Other info: Opportunity to work with an international customer base.
The predicted salary is between 24000 - 24000 £ per year.
Location: Nottingham (Hybrid – 2 days in the office, 3 days from home)
Contract: 12-Month Fixed Term
Salary: £24,000 per annum
Hours: Monday to Friday, 8am–4pm or 9am–5pm (with occasional Saturday work on a rota basis)
We’re seeking a German-speaking Customer Service Agent to join a friendly and supportive multilingual customer care team based in Nottingham. This is an excellent opportunity for someone fluent in German and English who enjoys helping customers, solving problems, and delivering a high standard of service. The role offers hybrid working, a structured training programme, and the chance to build valuable experience within a fast-paced international environment.
Key Responsibilities- Respond to customer queries in German and English via phone, email, and live chat.
- Provide accurate information about products, services, and orders.
- Handle customer complaints and enquiries efficiently, ensuring a positive experience.
- Work closely with internal departments to resolve issues and follow up as needed.
- Maintain accurate customer records and ensure timely responses.
- Support the wider customer service team in achieving service targets.
- Fluent in German and English (both written and spoken).
- Previous customer service experience preferred (office, retail, or contact centre).
- Strong communication and interpersonal skills.
- Excellent attention to detail and ability to multitask.
- Confident using computers and managing multiple systems.
- A positive attitude with a focus on teamwork and problem-solving.
- Competitive salary of £24,000 per year.
- Hybrid working – 2 days per week in the Nottingham office.
- Supportive, multilingual environment with full training provided.
- Opportunity to work with an international customer base.
- Great experience within a dynamic and growing business.
If you’re a fluent German speaker looking to develop your career in customer service within a professional, inclusive, and fast-paced environment, we’d love to hear from you.
German Speaking Customer Service Agent (FTC) in Norwich employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Agent (FTC) in Norwich
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and culture can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in both German and English, brush up on your conversational skills to ensure you can communicate effectively during the interview.
✨Tip Number 3
Prepare some examples of how you've handled customer service situations in the past. Think about times when you solved problems or turned a negative experience into a positive one – these stories can really impress your interviewers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position and keeping you fresh in their minds.
We think you need these skills to ace German Speaking Customer Service Agent (FTC) in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in German and English, as well as any relevant customer service experience. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Share why you're excited about the role and how you can contribute to our friendly team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled customer issues in the past. We’re all about teamwork and problem-solving, so let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Euro London Appointments
✨Brush Up on Your Language Skills
Since the role requires fluency in both German and English, make sure to practice speaking and writing in both languages. Prepare to answer common customer service scenarios in both languages to demonstrate your proficiency.
✨Know the Company and Its Values
Research the company’s mission and values before the interview. Understanding their approach to customer service will help you align your answers with what they’re looking for, showing that you’re a great fit for their team.
✨Prepare for Common Customer Service Questions
Think about how you would handle various customer service situations, such as dealing with complaints or providing product information. Practising your responses will help you feel more confident during the interview.
✨Showcase Your Teamwork Skills
This role emphasises teamwork, so be ready to share examples of how you've successfully worked with others in previous jobs. Highlighting your collaborative spirit will show that you can thrive in their supportive environment.