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- Tasks: Lead and mentor a team to deliver top-notch customer service in Norwegian and English.
- Company: Join a leading automotive company making waves in customer experience.
- Benefits: Enjoy a hybrid work model with travel between Daventry and Dunton, plus great team culture.
- Why this job: Make a real impact by driving service excellence and improving customer satisfaction.
- Qualifications: Fluent in Norwegian and English, with experience in customer service management required.
- Other info: Immediate availability is preferred; CVs treated confidentially.
The predicted salary is between 28800 - 43200 £ per year.
Do you speak Norwegian and English fluently? Are you passionate about leading teams and delivering exceptional customer service?
We are seeking a Customer Experience Supervisor to join a leading automotive company and their expanding team. In this role, you will support both the Norwegian and UK markets, helping to drive exceptional customer service across both regions. This is a fantastic opportunity for a bilingual professional with prior experience in customer service management to make a significant impact. Please note that the role is hybrid, requiring travel between their Daventry and Dunton locations, with at least two days a week in the office.
What You ll Do:
- Supervise and Support the Team: Lead, mentor, and coach a team of Customer Experience Specialists, ensuring high standards of service and productivity are met.
- Drive Continuous Improvement: Analyse customer feedback, call trends, and performance data to identify areas for process improvements and provide actionable recommendations to the Senior Operations Manager.
- Handle Escalated Calls: Support the team in resolving complex customer issues by offering guidance and stepping in to handle escalated calls when necessary.
- Ensure Service Excellence: Monitor and maintain service levels, ensuring that all operational goals and SLAs are met or exceeded.
- Collaboration: Work closely with key internal teams to ensure smooth operations and implement system enhancements.
- Recruitment & Onboarding: Help interview, onboard, and ensure a positive employee experience for new hires.
What You Bring to the Role:
- Fluency in Norwegian and English: You ll need to be fluent in both languages (C1/C2 level) with strong verbal and written communication skills.
- Experience in Contact Centers: A solid background in customer service, ideally with experience in managing teams of agents in a contact or call center environment
- Leadership Skills: Proven ability to lead, motivate, and coach teams to improve performance and drive customer satisfaction.
- act center technologies, customer tracking systems, and reporting tools.
- Problem-Solving & Time Management: Strong multitasking, organizational, and planning skills, with the ability to adapt in a fast-paced environment.
- People Skills: Excellent interpersonal skills to collaborate with internal teams and interact with management at all levels.
Given the nature of the role candidates must have excellent command of Norwegian and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately, please send your CV in WORD format to .
Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client s requirements.
Norwegian Customer Experience Supervisor employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Norwegian Customer Experience Supervisor
✨Tip Number 1
Make sure to highlight your bilingual skills in Norwegian and English during any conversations or interviews. Being fluent in both languages is a key requirement for this role, so emphasize your proficiency and any relevant experiences where you used these languages.
✨Tip Number 2
Demonstrate your leadership experience by sharing specific examples of how you've successfully managed teams in the past. Discuss your approach to mentoring and coaching team members, as this will show that you can effectively lead the Customer Experience Specialists.
✨Tip Number 3
Familiarize yourself with common customer service metrics and performance data analysis. Be prepared to discuss how you've used customer feedback to drive improvements in service delivery, as this aligns with the role's focus on continuous improvement.
✨Tip Number 4
Since the role involves collaboration with internal teams, think about how you can showcase your interpersonal skills. Prepare to share examples of successful teamwork and how you've worked with different departments to enhance customer service operations.
We think you need these skills to ace Norwegian Customer Experience Supervisor
Some tips for your application 🫡
Highlight Language Proficiency: Make sure to clearly state your fluency in both Norwegian and English. Use specific examples of how you've used these languages in a professional setting, especially in customer service.
Showcase Leadership Experience: Emphasize any previous experience you have in leading teams or managing customer service operations. Provide concrete examples of how you motivated your team and improved performance.
Demonstrate Problem-Solving Skills: Include examples of complex customer issues you've resolved in the past. Highlight your ability to analyze feedback and implement improvements based on data.
Tailor Your CV: Ensure your CV is tailored to the job description. Focus on relevant experience in contact centers and any specific technologies or systems you are familiar with that relate to the role.
How to prepare for a job interview at Euro London Appointments
✨Showcase Your Language Skills
Since fluency in Norwegian and English is crucial for this role, be prepared to demonstrate your language proficiency during the interview. Practice common customer service scenarios in both languages to show your comfort level.
✨Highlight Leadership Experience
Discuss your previous experience in managing teams, focusing on specific examples where you successfully led, mentored, or coached team members. This will help illustrate your leadership skills and ability to drive performance.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, especially in handling escalated customer issues. Prepare examples of challenging situations you've faced and how you resolved them effectively.
✨Demonstrate Collaboration Skills
Emphasize your ability to work with internal teams and management. Share experiences where you collaborated on projects or initiatives that improved customer service or operational efficiency.
