At a Glance
- Tasks: Assist customers in Dutch and English, resolving queries and supporting claims.
- Company: Join a dynamic international organisation with a supportive team.
- Benefits: £27,000 salary, performance bonus, 25 days leave, and private medical insurance.
- Other info: Comprehensive training and clear career development pathways available.
- Why this job: Use your language skills while growing in a collaborative and inclusive environment.
- Qualifications: Fluency in Dutch and English, strong customer service skills, and a proactive attitude.
The predicted salary is between 27000 - 27000 £ per year.
Contract: Permanent
Salary: £27,000 + Performance Bonus
Location: Newport (Hybrid Working Available)
Start Date: ASAP
Are you a fluent Dutch speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role. You’ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits.
Key Responsibilities:
- Responding to customer queries in both Dutch and English via phone and email
- Supporting the full lifecycle of claims, from information gathering to resolution
- Maintaining accurate customer records and case notes in the system
- Providing clear, empathetic, and professional communication at all times
- Liaising with other departments to ensure smooth and timely customer support
- Handling complaints in line with company policy
Candidate Requirements:
- Fluency in both Dutch and English (spoken and written)
- Strong customer service skills with a desire to deliver excellent experiences
- Ability to manage multiple tasks with accuracy and attention to detail
- Confident communication and problem-solving skills
- Previous experience in customer service or claims handling is an advantage, but not essential
- Proactive, team-oriented approach with a willingness to learn
Benefits Include:
- £27,000 base salary + performance-related bonus
- 25 days’ annual leave (plus the option to buy/sell additional days)
- 5% matched pension scheme
- Private medical insurance and life cover
- Employee assistance programme
- Comprehensive training and career development support
- Inclusive, international working environment
- Wellbeing initiatives and regular team events
If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.
Locations
Dutch Speaking Customer Service Advisor in Newport, Wales employer: Euro London Appointments
Join a vibrant and inclusive team as a Dutch Speaking Customer Service Advisor in Newport, where your language skills will be valued and nurtured. With a strong focus on employee development, comprehensive training, and a supportive work culture, you'll enjoy a competitive salary alongside excellent benefits such as private medical insurance and a matched pension scheme. This role offers the perfect opportunity to thrive in a dynamic international organisation while contributing to exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Dutch Speaking Customer Service Advisor in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Dutch Speaking Customer Service Advisor role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common customer service questions your way. This will help you feel more confident and articulate when it’s your turn to shine in front of potential employers.
✨Tip Number 3
Show off your language skills! When you get the chance, demonstrate your fluency in both Dutch and English during interviews. It’s a key part of the job, so make sure they see how well you can communicate in both languages.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it shows you’re proactive and really interested in the role. Don’t miss out!
We think you need these skills to ace Dutch Speaking Customer Service Advisor in Newport, Wales
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about being a Dutch-speaking superstar, make sure to highlight your fluency in both Dutch and English. Use clear examples in your application that showcase your language skills in action!
Tailor Your Application:We want to see how you fit into our team! Take the time to customise your CV and cover letter to reflect the key responsibilities and requirements from the job description. This shows us you're genuinely interested in the role.
Highlight Customer Service Experience:Even if you haven't worked in customer service before, think about any relevant experiences where you've helped others or solved problems. We love seeing a proactive attitude and a willingness to learn!
Apply Through Our Website:To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way for us to keep track of your application and get back to you as soon as possible!
How to prepare for a job interview at Euro London Appointments
✨Brush Up on Your Language Skills
Since this role requires fluency in both Dutch and English, make sure you're comfortable switching between the two during the interview. Practise common customer service scenarios in both languages to show your versatility.
✨Know the Company Inside Out
Research the company’s values, mission, and recent news. This will not only help you answer questions more effectively but also demonstrate your genuine interest in joining their team.
✨Prepare for Common Customer Service Questions
Think about how you would handle various customer service situations, especially complaints. Be ready to share examples from your past experiences that highlight your problem-solving skills and empathy.
✨Show Your Team Spirit
This role is all about collaboration, so be prepared to discuss how you work well in a team. Share examples of how you've supported colleagues or contributed to a positive team environment in previous roles.
