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- Tasks: Lead a team to deliver exceptional customer service and support.
- Company: Join a dynamic company focused on customer satisfaction in Cambridgeshire.
- Benefits: Enjoy hybrid work options with one day in the office each week.
- Why this job: Be part of a supportive culture that values professional growth and teamwork.
- Qualifications: Fluency in German and English, plus experience in customer service leadership.
- Other info: Opportunity for coaching and development in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid | Cambridgeshire (1 day a week in the office)
Contract Type: Permanent, Full-Time
Are you fluent in German and passionate about leading high-performing teams in a customer-focused environment? We’re looking for an enthusiastic and experienced Customer Service Team Leader to join our client’s team in Cambridgeshire on a hybrid basis.
In this pivotal role, you’ll be responsible for inspiring and guiding a team of administrators to deliver outstanding service to our client’s network. You’ll foster strong customer relationships, provide expert support on a variety of complex topics, and ensure efficient handling of orders and updates.
- Lead, motivate, and support your team to build strong relationships with customers and consistently deliver an exceptional service experience.
- Manage and develop a team of Customer Care Administrators, ensuring a culture of excellence and collaboration.
- Provide coaching and day-to-day guidance to encourage professional growth and high performance.
- Conduct quality checks across customer service channels and provide feedback using a coaching approach to drive continuous improvement.
- Hold regular one-to-one meetings and performance reviews to support team development and performance management.
- Support the recruitment and onboarding process for new Customer Care team members.
Fluency in German and English (written and spoken).
Proven experience leading a customer service or support team.
Strong interpersonal and coaching skills with the ability to inspire and develop others.
Contact Centre experience is highly advantageous.
German speaking Customer Services Coordinator employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Customer Services Coordinator
✨Tip Number 1
Showcase your leadership skills during the interview. Prepare examples of how you've successfully led teams in the past, focusing on specific challenges you overcame and the positive outcomes achieved.
✨Tip Number 2
Familiarise yourself with the company's customer service philosophy and values. This will help you align your answers with their expectations and demonstrate that you're a good cultural fit for the team.
✨Tip Number 3
Prepare to discuss your experience with coaching and developing team members. Think of instances where you provided constructive feedback or facilitated professional growth, as this is crucial for the role.
✨Tip Number 4
Brush up on your German language skills, especially in a customer service context. Being able to demonstrate your fluency in real-time scenarios can set you apart from other candidates.
We think you need these skills to ace German speaking Customer Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and team leadership. Emphasise your fluency in German and English, and include any relevant contact centre experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead teams. Mention specific examples of how you've motivated and developed team members in the past.
Highlight Relevant Skills: In your application, focus on your interpersonal and coaching skills. Provide examples of how you've successfully built relationships with customers and improved service delivery.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Euro London Appointments
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in German, so practice speaking confidently in both languages.
✨Highlight Leadership Experience
Emphasise your previous experience in leading customer service teams. Share specific examples of how you motivated your team, handled challenges, and improved service delivery. This will show that you have the necessary skills to inspire and guide a team effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Think of examples where you successfully resolved complex issues or improved team performance, as these will illustrate your capability to handle real-life situations.
✨Demonstrate Coaching Skills
Since coaching is a key part of the role, be ready to discuss your coaching philosophy and methods. Provide examples of how you've supported team members' professional growth and how you conduct performance reviews to foster a culture of excellence.
