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- Tasks: Handle customer orders and queries while providing top-notch support.
- Company: Join an international leader in washroom equipment manufacturing.
- Benefits: Enjoy a hybrid work model with 3 days in the office and 2 days at home.
- Why this job: Kickstart your career in a dynamic team with immediate start and potential for extension.
- Qualifications: Fluent German speaker with customer service experience and Zendesk knowledge required.
- Other info: This is a temporary role for at least 3 months, starting ASAP!
German-speaking Customer Service Representative
📍 Hybrid – Central London (3 days office, 2 days home)
Immediate Start | Temporary (3+ months)
Pay rate: £15 to £18 p/h depending on experience
We are looking for a German-speaking Customer Care Representative to join a dynamic team in Central London. This is a hybrid role, requiring three days in the office and two days from home. The company is an international leader in manufacturing of washroom equipment.
What You’ll Do:
✔ Handle customer orders and queries efficiently
✔ Provide customer service and support
✔ Communicate with international teams and warehouses
✔ Manage stock availability and order processing
What We’re Looking For:
✅Experience with Zendesk is essential
✅ Fluent German speaker (written & spoken) is essential
✅ Previous customer service experience is essential
✅ Strong communication and problem-solving skills
✅ Available to start immediately
This is a temporary role for a minimum of 3 months, with potential for extension.
📩 Apply now to start ASAP!
German Speaking Customer Service Representative employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Representative
✨Tip Number 1
Familiarize yourself with Zendesk, as it's essential for this role. Consider taking a quick online course or watching tutorial videos to get comfortable with its features and functionalities.
✨Tip Number 2
Brush up on your German language skills, especially in a customer service context. Practice common phrases and responses that you might use when handling customer queries.
✨Tip Number 3
Research the company’s products and services, particularly their washroom equipment. Understanding what you’ll be supporting will help you communicate more effectively with customers.
✨Tip Number 4
Prepare for potential problem-solving scenarios during the interview. Think of examples from your previous experience where you successfully resolved customer issues, as this will showcase your skills.
We think you need these skills to ace German Speaking Customer Service Representative
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in German, both written and spoken. Provide examples of how you've used your language skills in previous customer service roles.
Showcase Relevant Experience: Detail your previous customer service experience, especially any roles where you used Zendesk or similar platforms. Highlight specific achievements or situations where you effectively resolved customer queries.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Focus on communication and problem-solving skills, as these are key for this role.
Express Availability: Clearly state your availability to start immediately in your cover letter. This is crucial since the company is looking for someone who can begin right away.
How to prepare for a job interview at Euro London Appointments
✨Showcase Your Language Skills
Since fluency in German is essential, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in German to show your proficiency and confidence.
✨Familiarize Yourself with Zendesk
As experience with Zendesk is a must, make sure you understand its features and functionalities. If possible, try to share specific examples of how you've used it in previous roles to handle customer queries effectively.
✨Highlight Your Customer Service Experience
Prepare to discuss your previous customer service roles in detail. Focus on your problem-solving skills and how you've successfully managed customer orders and queries in the past.
✨Understand the Company and Its Products
Research the company and its washroom equipment products. Being knowledgeable about what they offer will help you answer questions more effectively and show your genuine interest in the role.
