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- Tasks: Assist German-speaking customers via phone, email, and live chat to resolve their queries.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy remote work flexibility, gym discounts, life insurance, and enhanced holiday options.
- Why this job: Perfect for those who love helping others and want a flexible work-life balance.
- Qualifications: Fluent in German with strong communication skills; prior customer service experience is a plus.
- Other info: Work remotely with just one office day per month; choose your preferred shift pattern.
The predicted salary is between 21000 - 30000 £ per year.
Job title: German speaking Customer Service Advisor
Salary: £26,500 per annum
Location: Remote, with 1 day per month in the office
Contract: Permanent, full-time
Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client s team. This role is primarily remote, offering flexibility with just one day per month required in our client s office.
Responsibilities:
- Handle customer enquiries from German speaking customers via phone, email, and live chat.
- Provide solutions to customer issues, ensuring satisfaction and timely resolution.
- Maintain customer records and accurately log interactions.
- Work collaboratively with team members and management to improve customer experiences.
WhoWe re Looking For:
- Fluent in both written and spoken German and English
- Strong communication and problem-solving skills.
- Prior experience in a customer service role is advantageous.
- Ability to work independently in a remote setting.
Shift Patterns:
You can choose one of the following 5-week rotational shift patterns:
Choice 1 (5-Week Rotation):
- Week 1: Monday to Friday. 07 15 UK Time
- Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07 45 UK Time
- Week 3: Monday to Friday. 11 15 UK Tim
- Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08 15 UK Time
- Week 5: Monday to Friday. 11 00 UK Time
Choice 2 (5-Week Rotation):
- Week 1: Monday to Friday. 07 15
- Week 2: Monday, Tuesday, Wednesday, Thursday 07 45 and Saturday 11 00
- Week 3: Monday to Friday. 11 15
- Week 4: Monday, Tuesday, Wednesday, Thursday. 08 15 and Saturday 09:45- 18:00
- Week 5: Monday to Friday. 11 00
Benefits:
- Gym discount
- Life insurance
- Ability to work remote
- Company discount
- Eye tests
- Buy/sell 5 days of holiday a year
- Enhanced maternity/paternity pay
- And many more!
If you\’re a customer-focused individual with fluent German language skills, we\’d love to hear from you!
If interested, please apply or send your CV directly to . Ich freue mich darauf, von Dir zu hören!
German speaking Customer Service Advisor employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Customer Service Advisor
✨Tip Number 1
Brush up on your German language skills, especially in customer service terminology. Being able to communicate effectively and confidently in both written and spoken German will set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving abilities during any interviews or assessments.
✨Tip Number 3
Showcase your ability to work independently by preparing examples of how you've successfully managed tasks remotely in the past. This is crucial for a role that primarily operates in a remote setting.
✨Tip Number 4
Research the company culture and values of our client. Understanding their approach to customer service will allow you to tailor your responses and show that you're a great fit for their team.
We think you need these skills to ace German speaking Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in German and any relevant customer service experience. Use specific examples that demonstrate your problem-solving skills and ability to work independently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proficiency in German. Mention why you are interested in this role and how your skills align with the company's needs.
Highlight Communication Skills: In your application, emphasise your strong communication skills. Provide examples of how you've effectively handled customer enquiries in the past, especially in a remote setting.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your German language skills are accurately represented and that your application is polished and professional.
How to prepare for a job interview at Euro London Appointments
✨Brush Up on Your German
Since the role requires fluent German, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your proficiency in both written and spoken forms.
✨Showcase Your Customer Service Experience
Highlight any previous customer service roles you've held. Prepare specific examples of how you handled customer inquiries or resolved issues, as this will show your problem-solving skills and ability to provide excellent service.
✨Familiarise Yourself with Remote Work
As this position is primarily remote, be ready to discuss your experience working independently. Share strategies you use to stay organised and productive while working from home, as this will demonstrate your suitability for the role.
✨Understand the Company Culture
Research the company and its values. Being able to articulate why you want to work for them and how you align with their mission can set you apart from other candidates. It shows genuine interest and enthusiasm for the role.
