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- Tasks: Assist German-speaking customers via phone, email, and live chat to resolve their queries.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy remote work flexibility, gym discounts, life insurance, and enhanced holiday options.
- Why this job: Perfect for those who love helping others and want a flexible work-life balance.
- Qualifications: Fluent in German with strong communication skills; prior customer service experience is a plus.
- Other info: Work remotely with just one office day per month; choose your preferred shift pattern.
The predicted salary is between 21000 - 30000 £ per year.
Job title: German speaking Customer Service Advisor
Salary: £26,500 per annum
Location: Remote, with 1 day per month in the office
Contract: Permanent, full-time
Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client s team. This role is primarily remote, offering flexibility with just one day per month required in our client s office.
Responsibilities:
- Handle customer enquiries from German speaking customers via phone, email, and live chat.
- Provide solutions to customer issues, ensuring satisfaction and timely resolution.
- Maintain customer records and accurately log interactions.
- Work collaboratively with team members and management to improve customer experiences.
WhoWe re Looking For:
- Fluent in both written and spoken German and English
- Strong communication and problem-solving skills.
- Prior experience in a customer service role is advantageous.
- Ability to work independently in a remote setting.
Shift Patterns:
You can choose one of the following 5-week rotational shift patterns:
Choice 1 (5-Week Rotation):
- Week 1: Monday to Friday. 07 15 UK Time
- Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07 45 UK Time
- Week 3: Monday to Friday. 11 15 UK Tim
- Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08 15 UK Time
- Week 5: Monday to Friday. 11 00 UK Time
Choice 2 (5-Week Rotation):
- Week 1: Monday to Friday. 07 15
- Week 2: Monday, Tuesday, Wednesday, Thursday 07 45 and Saturday 11 00
- Week 3: Monday to Friday. 11 15
- Week 4: Monday, Tuesday, Wednesday, Thursday. 08 15 and Saturday 09:45- 18:00
- Week 5: Monday to Friday. 11 00
Benefits:
- Gym discount
- Life insurance
- Ability to work remote
- Company discount
- Eye tests
- Buy/sell 5 days of holiday a year
- Enhanced maternity/paternity pay
- And many more!
If you\’re a customer-focused individual with fluent German language skills, we\’d love to hear from you!
If interested, please apply or send your CV directly to . Ich freue mich darauf, von Dir zu hören!
German speaking Customer Service Advisor employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Customer Service Advisor
✨Tip Number 1
Brush up on your German language skills, especially in customer service terminology. Being able to communicate fluently and confidently will set you apart during any interviews.
✨Tip Number 2
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview process.
✨Tip Number 3
Research our company culture and values at StudySmarter. Understanding what we stand for will allow you to tailor your responses and show how you align with our mission.
✨Tip Number 4
Prepare questions to ask during the interview about the role and team dynamics. This shows your interest in the position and helps you assess if it's the right fit for you.
We think you need these skills to ace German speaking Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in German and any relevant customer service experience. Use specific examples that demonstrate your problem-solving skills and ability to work independently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proficiency in German. Mention why you are interested in this role and how your skills align with the company's needs.
Highlight Relevant Experience: In your application, emphasise any previous roles where you handled customer enquiries, especially in a remote setting. Detail how you resolved issues and improved customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your German language skills are accurately represented and that your application is polished.
How to prepare for a job interview at Euro London Appointments
✨Showcase Your Language Skills
Since the role requires fluency in German, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or even conduct part of the interview in German, so practice speaking and writing in the language beforehand.
✨Highlight Customer Service Experience
Make sure to discuss any previous customer service roles you've held. Share specific examples of how you resolved customer issues and ensured satisfaction, as this will show your potential employer that you have the relevant experience they are looking for.
✨Familiarise Yourself with Remote Work
As this position is primarily remote, be ready to talk about your experience working independently. Discuss how you manage your time, stay organised, and communicate effectively with team members while working from home.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your interest in the position and helps you determine if it's the right fit for you.
