Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist German-speaking customers via phone, email, and live chat to resolve their queries.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy remote work flexibility, gym discounts, life insurance, and enhanced holiday options.
- Other info: Work remotely with just one office day per month; choose your preferred shift pattern.
- Why this job: Perfect for those who love helping others and want a flexible work-life balance.
- Qualifications: Fluent in German with strong communication skills; prior customer service experience is a plus.
The predicted salary is between 21000 - 30000 £ per year.
Job title: German speaking Customer Service Advisor
Salary: £26,500 per annum
Location: Remote, with 1 day per month in the office
Contract: Permanent, full-time
Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client s team. This role is primarily remote, offering flexibility with just one day per month required in our client s office.
Responsibilities:
- Handle customer enquiries from German speaking customers via phone, email, and live chat.
- Provide solutions to customer issues, ensuring satisfaction and timely resolution.
- Maintain customer records and accurately log interactions.
- Work collaboratively with team members and management to improve customer experiences.
WhoWe re Looking For:
- Fluent in both written and spoken German and English
- Strong communication and problem-solving skills.
- Prior experience in a customer service role is advantageous.
- Ability to work independently in a remote setting.
Shift Patterns:
You can choose one of the following 5-week rotational shift patterns:
Choice 1 (5-Week Rotation):
- Week 1: Monday to Friday. 07 15 UK Time
- Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07 45 UK Time
- Week 3: Monday to Friday. 11 15 UK Tim
- Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08 15 UK Time
- Week 5: Monday to Friday. 11 00 UK Time
Choice 2 (5-Week Rotation):
- Week 1: Monday to Friday. 07 15
- Week 2: Monday, Tuesday, Wednesday, Thursday 07 45 and Saturday 11 00
- Week 3: Monday to Friday. 11 15
- Week 4: Monday, Tuesday, Wednesday, Thursday. 08 15 and Saturday 09:45- 18:00
- Week 5: Monday to Friday. 11 00
Benefits:
- Gym discount
- Life insurance
- Ability to work remote
- Company discount
- Eye tests
- Buy/sell 5 days of holiday a year
- Enhanced maternity/paternity pay
- And many more!
If you\’re a customer-focused individual with fluent German language skills, we\’d love to hear from you!
If interested, please apply or send your CV directly to . Ich freue mich darauf, von Dir zu hören!
German speaking Customer Service Advisor employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Customer Service Advisor
✨Tip Number 1
Brush up on your German language skills, especially in customer service contexts. Practising common phrases and responses can help you feel more confident during any potential interviews.
✨Tip Number 2
Familiarise yourself with the company's values and customer service approach. This will allow you to tailor your responses and demonstrate how you align with their mission during any discussions.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you successfully resolved customer issues. This will showcase your problem-solving skills effectively.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the role, which can be invaluable during your application process.
We think you need these skills to ace German speaking Customer Service Advisor
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in both written and spoken German. Include specific examples of how you've used your language skills in previous roles, especially in customer service.
Showcase Customer Service Experience: Detail any prior experience in customer service roles. Use bullet points to outline your responsibilities and achievements, focusing on how you resolved customer issues and improved their experiences.
Tailor Your CV: Customise your CV to align with the job description. Highlight relevant skills such as communication, problem-solving, and the ability to work independently in a remote setting.
Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for customer service and your enthusiasm for the role. Mention why you are interested in working remotely and how you can contribute to the team.
How to prepare for a job interview at Euro London Appointments
✨Brush Up on Your German
Since the role requires fluent German, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your proficiency in both written and spoken forms.
✨Showcase Your Customer Service Experience
Highlight any previous customer service roles you've held. Prepare specific examples of how you handled customer inquiries or resolved issues, as this will show your problem-solving skills and ability to provide excellent service.
✨Familiarise Yourself with Remote Work
As this position is primarily remote, be ready to discuss your experience working independently. Share strategies you use to stay organised and productive while working from home.
✨Understand the Company Culture
Research the company and its values. Understanding their approach to customer service and teamwork will help you align your answers with what they are looking for, making you a more attractive candidate.