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- Tasks: Assist German-speaking customers via phone, email, and live chat to resolve their queries.
- Company: Join a dynamic team focused on delivering exceptional customer service in a remote setting.
- Benefits: Enjoy gym discounts, life insurance, remote work flexibility, and enhanced holiday options.
- Why this job: Perfect for those who love helping others and want a flexible work-life balance.
- Qualifications: Fluent in German with strong communication skills; prior customer service experience is a plus.
- Other info: Work remotely with just one office day per month; choose your preferred shift pattern.
The predicted salary is between 21000 - 30000 ÂŁ per year.
German speaking Customer Service Advisor
German speaking Customer Service Advisor
4 days ago Be among the first 25 applicants
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Direct message the job poster from Euro London Appointments
Resourcer at Euro London Appointments | Regional Division | Native German speaker | Matching multilingual candidates to their next role
Job title: German speaking Customer Service Advisor
Salary: ÂŁ26,500 per annum
Location: Remote, with 1 day per month in the office
Contract: Permanent, full-time
Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client’s team. This role is primarily remote, offering flexibility with just one day per month required in our client’s office.
Responsibilities:
- Handle customer enquiries from German-speaking clients via phone, email, and live chat.
- Provide solutions to customer issues, ensuring satisfaction and timely resolution.
- Maintain customer records and accurately log interactions.
- Work collaboratively with team members and management to improve customer experiences.
What We’re Looking For:
- Fluent in both written and spoken German.
- Strong communication and problem-solving skills.
- Prior experience in a customer service role is advantageous.
- Ability to work independently in a remote setting.
Shift Patterns:
You can choose one of the following 5-week rotational shift patterns:
Choice 1 (5-Week Rotation):
- Week 1: Monday to Friday. 07:00 – 15:15 UK Time
- Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
- Week 3: Monday to Friday. 11:00 – 19:15 UK Tim
- Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
- Week 5: Monday to Friday. 11:45 – 20:00 UK Time
Choice 2 (5-Week Rotation):
- Week 1: Monday to Friday. 07:00 – 15:15
- Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 – 20:00
- Week 3: Monday to Friday. 11:00 – 19:15
- Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45- 18:00
- Week 5: Monday to Friday. 11:45 – 20:00
- Life insurance
- Ability to work remote
- Company discount
- Eye tests
- Buy/sell 5 days of holiday a year
- Enhanced maternity/paternity pay
And many more!
If you\’re a customer-focused individual with fluent German language skills, we\’d love to hear from you!
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service and Administrative
-
Industries
Consumer Services
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German speaking Customer Service Advisor employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Customer Service Advisor
✨Tip Number 1
Brush up on your German language skills, especially in customer service terminology. Being able to communicate fluently and confidently will set you apart during the interview process.
✨Tip Number 2
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills and ability to provide excellent service during role-play exercises.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for will allow you to align your answers with our expectations and show that you're a great fit for the team.
✨Tip Number 4
Prepare questions to ask during the interview about the role and the team dynamics. This shows your interest in the position and helps you assess if it's the right fit for you.
We think you need these skills to ace German speaking Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in German and any relevant customer service experience. Use specific examples to demonstrate your problem-solving skills and ability to work independently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proficiency in German. Mention why you are interested in this role and how your skills align with the company's needs.
Highlight Relevant Experience: In your application, emphasise any previous roles where you handled customer enquiries, especially in a remote setting. This will show that you have the necessary experience to excel in this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Euro London Appointments
✨Brush Up on Your German
Since the role requires fluent German, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your proficiency in both written and spoken forms.
✨Showcase Your Customer Service Experience
Highlight any previous customer service roles you've held. Be ready to discuss specific examples of how you resolved customer issues and ensured satisfaction, as this will show your potential employer that you have the necessary skills for the job.
✨Familiarise Yourself with Remote Work
As this position is primarily remote, be prepared to discuss your experience working independently. Share strategies you use to stay organised and productive while working from home, as this will demonstrate your ability to thrive in a remote setting.
✨Understand the Company Culture
Research the company and its values before the interview. Understanding their approach to customer service and teamwork will help you align your answers with what they are looking for, making you a more attractive candidate.
