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- Tasks: Assist German-speaking clients via phone, email, and live chat to resolve their inquiries.
- Company: Join a dynamic team that values customer satisfaction and offers remote work flexibility.
- Benefits: Enjoy gym discounts, life insurance, remote work, and enhanced maternity/paternity pay.
- Why this job: Perfect for fluent German speakers who love helping others in a supportive, flexible environment.
- Qualifications: Fluency in German and strong communication skills; prior customer service experience is a plus.
- Other info: Work remotely with just one office day per month and choose your preferred shift pattern.
The predicted salary is between 21000 - 35000 £ per year.
Job Title: German Speaking Customer Service Advisor
Contract: Permanent, hybrid
Location: Sunderland (commutable distance required)
Salary: £27,500 – £30,000 + 7.5% Annual Bonus
Are you a fluent German speaker with a passion for delivering exceptional customer service? We're looking for a German Speaking Customer Service Advisor to join our client's growing team on permanent basis. If you're enthusiastic, detail-oriented, and thrive in a dynamic environment, we want to hear from you!
Key Responsibilities:
- Order Processing: Managing and processing customer orders efficiently.
- Logistics & Tracking: Providing accurate updates on order status and shipping.
- Customer Support: Answering phone calls and handling email enquiries in German.
- Problem Resolution: Investigating and resolving customer issues promptly.
- Problem Solving: Proactively addressing challenges to ensure customer satisfaction.
- Stock Queries: Responding to customer inquiries about product availability and stock.
What We're Looking For:
- Native-level fluency in German (both spoken and written)
- Excellent customer service skills with a focus on delivering positive outcomes
- Great communication skills and the ability to handle queries with a professional, friendly approach
- Attention to detail and a proactive, can-do attitude
- Must be within a commutable distance to Sunderland
Benefits:
- Competitive salary with 7.5% annual bonus
- 25 days holiday with the option to buy or sell additional days
- 50% discount on products
- Private medical insurance and health cashback plan
- Gym membership discounts
- Dental insurance
- Life insurance and Group Income Protection
- Season ticket loans for public transport
- Car breakdown cover
- And many, many more!
If you're passionate about providing top-notch customer service and looking for a role with excellent growth potential, apply today or send your CV direct to to join our client's fantastic team!
German Speaking Customer Service Advisor employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Advisor
✨Tip Number 1
Make sure to highlight your fluency in German during any conversations or interviews. Being able to communicate effectively in both written and spoken German is crucial for this role, so practice common customer service scenarios in German to showcase your skills.
✨Tip Number 2
Familiarize yourself with common customer service tools and platforms that are used in remote settings. This will not only help you feel more comfortable in the role but also demonstrate your readiness to adapt to the company's systems.
✨Tip Number 3
Prepare to discuss your previous customer service experiences and how they relate to the responsibilities of this position. Think of specific examples where you successfully resolved customer issues, as this will show your problem-solving skills.
✨Tip Number 4
Since this role involves working remotely, emphasize your ability to work independently and manage your time effectively. Share any experiences you have had in remote work environments to illustrate your self-discipline and motivation.
We think you need these skills to ace German Speaking Customer Service Advisor
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in both written and spoken German. Use specific examples of how you've used your language skills in previous roles, especially in customer service.
Showcase Customer Service Experience: Detail any prior experience you have in customer service roles. Highlight your problem-solving abilities and how you've successfully resolved customer issues in the past.
Tailor Your CV: Customize your CV to align with the job description. Focus on relevant skills and experiences that match the responsibilities outlined for the German-speaking Customer Service Advisor position.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your passion for customer service and your interest in the role. Mention why you are excited about the opportunity to work remotely and how you can contribute to improving customer experiences.
How to prepare for a job interview at Euro London Appointments
✨Showcase Your Language Skills
Since this role requires fluency in German, be prepared to demonstrate your language skills during the interview. Practice speaking and writing in German beforehand, and consider answering some questions in German to show your proficiency.
✨Highlight Customer Service Experience
Discuss any previous experience you have in customer service roles. Share specific examples of how you've handled customer inquiries or resolved issues, emphasizing your problem-solving skills and ability to ensure customer satisfaction.
✨Familiarize Yourself with Remote Work
As this position is primarily remote, be ready to talk about your experience working independently. Highlight your time management skills and how you stay organized while working from home.
✨Understand the Company Culture
Research the company and its values before the interview. Understanding their approach to customer service and teamwork will help you align your answers with what they are looking for in a candidate.
