German Speaking Customer Service Administrator

German Speaking Customer Service Administrator

Location: Amersham, Buckinghamshire (office-based)
Salary: £33,000 + 5% discretionary bonus
Contract: Permanent
Hours: Monday to Friday

Overview

We are seeking a German Speaking Customer Service Administrator to join a busy and collaborative customer service team based in Buckinghamshire. This is a fantastic opportunity for someone with strong language skills and experience in order processing who thrives in a fast-paced, detail-oriented environment.

The Role

You will play a key part in ensuring that customer orders are processed accurately and delivered on time, supporting customer satisfaction and operational efficiency. This role involves day-to-day coordination of orders, problem-solving delivery issues, and working closely with colleagues to continuously improve processes.

Key Responsibilities

• Accurately process customer orders in line with company procedures and service standards.
• Monitor and track orders through to delivery, proactively resolving issues to maintain strong On Time Delivery (OTD) performance.
• Liaise with internal teams to support smooth order fulfilment and ensure high levels of customer satisfaction.
• Participate in daily team meetings to review performance metrics and contribute to continuous improvement initiatives.

About You

• Fluent in German and English (written and spoken).
• Previous experience in an order management, customer service, or similar operations role.
• Confident using ERP and CRM systems (e.g., Oracle, Salesforce) along with MS Office (Excel, Word, Outlook).
• Strong organisational skills, attention to detail, and ability to thrive in a fast-paced environment.

What’s on Offer

• Competitive salary of £33,000 + 5% bonus.
• Office-based role with full training and ongoing support.
• The opportunity to work within a professional, international team environment.

If you are a fluent German speaker with experience in order management or customer support, we’d love to hear from you.

Apply now to be considered for this exciting permanent opportunity.

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