Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer service in a dynamic team.
- Company: Join a well-established multinational company based in Wigan.
- Benefits: Enjoy a hybrid work model with competitive salary and growth opportunities.
- Why this job: Make a real impact by enhancing customer experiences and resolving challenges.
- Qualifications: Fluent in German and English, with previous customer service experience preferred.
- Other info: Must hold a full UK work permit to apply.
Customer Services Coordinator German- £28,000 -£30,000 – Wigan/Hybrid 3 days on site
Our client, an established multinational based in Wigan are looking to recruit a fluent English/German speaker for their Customer Service Team. Reporting to the team leader , the Customer Service Team Representative is to act as the primary representative regarding communication to the Customer, for all aspects of service and Customer Care.
Some of your core responsibilities will involve:
– Delivering a high standard of service to all aspects of the Business
– Assist in customer order fulfilment activities such as taking orders, giving information, determining delivery dates, identify appropriate shipping methods, rates .
-Liaising with all company department staff with a view to continuously improving processing and delivery times of customer orders.
– To handle and resolve customer complaints/enquiries in a timely and accurate manner Timely delivery of solutions which match the customer s needs and meet their objectives. This involves working closely with the Customer to determine what it is they re looking for and how best the company can deliver to meet expectations.
– Manage and resolve conflict when we are unable to meet the Customers expectations, with a minimum amount of input from Line Managers and Sales Managers.
Within the role you will be expected to:
-Fluent in German / English both spoken and written
– Be confident to address difficult situations using the telephone as a first method of communication to the customer.
– Be able and prepared to make decisions within the scope of the role.
– Make quick thinking decisions and be adaptable to different situations arising and Identify issues which could potentially become problematic.
– Oversee Customer s projects from initial receipt of order, planning, manufacturing, shipping and final delivery to destination.
– Ensure daily workload is completed, which on occasion may require working additional hours due to the urgent attention that some circumstances will command.
– Remain organized and proactive at all times, identifying priorities and continuously managing several situations at once.
You will ideally have previous commercial/office experience where you have worked on a B2B level and worked in an professional environment with proven experience in dealing with customers. Knowledge of Microsoft office is essential with the ability to learn new systems and databases.
Please note that we can only consider applicants who already hold a full UK work permit.
Euro London Appointments, the UK’s largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client s requirements. To enquire about other vacancies please visit our website at
German Customer Services Coordinator employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Services Coordinator
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding what they offer will help you communicate effectively with customers and provide tailored solutions.
✨Tip Number 2
Practice your German and English communication skills, especially in a customer service context. Role-playing difficult customer interactions can boost your confidence and prepare you for real-life scenarios.
✨Tip Number 3
Research common customer service challenges in the B2B sector. Being aware of potential issues will allow you to demonstrate your problem-solving skills during the interview.
✨Tip Number 4
Showcase your organizational skills by preparing examples of how you've managed multiple tasks or projects simultaneously in previous roles. This will highlight your ability to stay proactive and efficient.
We think you need these skills to ace German Customer Services Coordinator
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in both German and English. Provide specific examples of how you've used these language skills in previous roles, especially in customer service settings.
Showcase Relevant Experience: Detail your previous commercial or office experience, particularly in a B2B environment. Mention any specific achievements or situations where you successfully handled customer inquiries or complaints.
Demonstrate Problem-Solving Abilities: Include examples that showcase your ability to resolve conflicts and make quick decisions. Highlight situations where you effectively managed customer expectations and delivered solutions.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to align with the job description. Use keywords from the listing, such as 'customer care', 'order fulfilment', and 'proactive', to demonstrate that you are a perfect fit for the role.
How to prepare for a job interview at Euro London Appointments
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. Practice common customer service scenarios in both languages to show your comfort level.
✨Prepare for Conflict Resolution Questions
Expect questions about how you handle difficult situations or customer complaints. Think of specific examples from your past experience where you successfully resolved conflicts and improved customer satisfaction.
✨Familiarize Yourself with the Company
Research the company’s services and values. Understanding their business model and customer service philosophy will help you align your answers with what they are looking for in a candidate.
✨Demonstrate Organizational Skills
The job requires managing multiple tasks simultaneously. Be ready to discuss how you prioritize your workload and stay organized, especially in high-pressure situations.
