German Customer Coordinator

Location: Wigan, Greater Manchester, United Kingdom

Customer Services Coordinator German

Salary: £28,000 – £30,000 per year

Job type: Permanent, Hybrid (3 days on site)

Our client, an established multinational based in Wigan, is looking to recruit a fluent German speaker for their Customer Service Team. Reporting to the team leader, the Customer Service Team Representative will act as the primary contact for communication with customers, covering all aspects of service and customer care.

Key Responsibilities:

1. Deliver a high standard of service across all business areas.
2. Assist in customer order fulfilment activities, including taking orders, providing information, determining delivery dates, and identifying shipping methods and rates.
3. Liaise with all company departments to improve processing and delivery times of customer orders.
4. Handle and resolve customer complaints and enquiries promptly and accurately, ensuring solutions meet customer needs and expectations.
5. Manage and resolve conflicts when customer expectations cannot be met, with minimal input from line and sales managers.

Role Requirements:

1. Fluent in German and English, both spoken and written.
2. Confident in addressing difficult situations via telephone.
3. Ability to make decisions within the scope of the role.
4. Quick thinking and adaptability to different situations, with the ability to identify potential issues.
5. Oversee customer projects from order receipt through planning, manufacturing, shipping, and delivery.
6. Ability to work additional hours as needed to handle urgent situations.
7. Organized, proactive, and able to manage multiple priorities simultaneously.
8. Previous experience in a commercial/office environment, preferably B2B, with proven customer handling skills.
9. Proficiency in Microsoft Office and ability to learn new systems and databases.
10. Must already hold a full UK work permit.

Euro London Appointments is acting as an employment agency for this vacancy. We respond promptly to suitable applications; however, due to high application volume, only shortlisted candidates will be contacted. For more vacancies, visit www.eurolondon.com.

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