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- Tasks: Manage order processing and build strong relationships with European clients.
- Company: Join a people-focused, inclusive team with a collaborative culture.
- Benefits: Hybrid or fully remote work, competitive salary, and strong benefits package.
- Why this job: Make an impact in a fast-paced environment while developing your skills.
- Qualifications: Fluency in German and/or French, plus B2B customer service experience.
- Other info: Real opportunities for personal and professional development.
The predicted salary is between 30000 - 50000 £ per year.
German and/or French-speaking Wholesale Customer Service Representative – Hybrid (London) or Fully Remote (UK)
We’re looking for a German and/or French-speaking Customer Service Representative with strong B2B customer service experience, ideally within a wholesale, retail, or distribution environment.
In this role, you’ll be the key contact for a portfolio of European clients, managing the full order cycle from placement to delivery. You’ll work closely with sales, logistics, and credit teams to ensure smooth order flow, resolve issues efficiently, and deliver outstanding customer support.
This is an excellent opportunity to join a collaborative, international team where your communication and organisational skills will truly shine.
Key Responsibilities:
- Manage all aspects of order processing, ensuring accuracy and timely delivery
- Build and maintain strong relationships with key accounts and internal departments
- Communicate proactively with clients about stock, lead times, and delivery schedules
- Provide after-sales support, handling returns and credits efficiently
- Liaise with the credit and operations teams to ensure smooth account management
What’s on Offer:
- Hybrid role (London-based) or fully remote anywhere in the UK – only occasional London meetings (once a month or less)
- A people-focused, inclusive culture that values initiative and teamwork
- Competitive salary, strong benefits package, and flexibility
- Real opportunities for personal and professional development
What You’ll Bring:
- Fluency in German and/or French, plus excellent English communication skills
- Proven B2B customer service experience (wholesale experience strongly preferred)
- Excellent attention to detail and organisational skills
- A proactive, solution-oriented approach to problem-solving
If you’re a confident communicator who thrives in a fast-paced environment and enjoys building strong client relationships, we’d love to hear from you.
📩 Apply now or send your CV to a.sarfo@eurolondon.com.
German and/or French-speaking Wholesale Customer Service Representative – Hybrid (London) or Fully Remote (UK) employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German and/or French-speaking Wholesale Customer Service Representative – Hybrid (London) or Fully Remote (UK)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a role like the German and/or French-speaking Wholesale Customer Service Representative. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they value teamwork and initiative. Think of examples from your past experiences that showcase your B2B customer service skills and how you've built strong relationships with clients.
✨Tip Number 3
Practice your language skills! Since this role requires fluency in German and/or French, brush up on your communication skills. Try role-playing common customer service scenarios in both languages to feel more confident during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our collaborative team. So, get that CV ready and hit 'apply'!
We think you need these skills to ace German and/or French-speaking Wholesale Customer Service Representative – Hybrid (London) or Fully Remote (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your B2B customer service experience, especially in wholesale or retail. We want to see how your skills match what we're looking for, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your language skills and how they can benefit our European clients. We love a personal touch!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your application reflects your strong communication skills. Whether it's through clear writing or a friendly tone, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Euro London Appointments
✨Know Your Languages
Since this role requires fluency in German and/or French, make sure to brush up on your language skills before the interview. Practise common customer service phrases and scenarios in both languages to demonstrate your proficiency and confidence.
✨Understand the Order Cycle
Familiarise yourself with the full order cycle from placement to delivery. Be prepared to discuss how you would manage this process and any relevant experiences you've had in previous roles. This shows that you understand the key responsibilities of the position.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved issues in a B2B customer service context. Think about specific challenges you've faced and how you approached them. This will highlight your proactive, solution-oriented mindset, which is crucial for this role.
✨Build Rapport with Interviewers
Since this position involves building strong relationships with clients and internal teams, practice your communication skills. During the interview, engage with your interviewers, ask questions, and show genuine interest in their experiences. This will help you stand out as a confident communicator.