At a Glance
- Tasks: Manage order processing and build strong relationships with European clients.
- Company: Join a people-focused, inclusive team with a collaborative culture.
- Benefits: Enjoy a competitive salary, strong benefits, and flexible working options.
- Other info: Hybrid or fully remote role with opportunities for personal and professional growth.
- Why this job: Be the key contact for clients and make a real impact in a dynamic environment.
- Qualifications: Fluency in German and/or French, plus B2B customer service experience.
The predicted salary is between 30000 - 42000 £ per year.
German and/or French-speaking Wholesale Customer Service Representative – Hybrid (London) or Fully Remote (UK)
We’re looking for a German and/or French-speaking Customer Service Representative with strong B2B customer service experience, ideally within a wholesale, retail, or distribution environment.
In this role, you’ll be the key contact for a portfolio of European clients, managing the full order cycle from placement to delivery. You’ll work closely with sales, logistics, and credit teams to ensure smooth order flow, resolve issues efficiently, and deliver outstanding customer support.
This is an excellent opportunity to join a collaborative, international team where your communication and organisational skills will truly shine.
Key Responsibilities:
- Manage all aspects of order processing, ensuring accuracy and timely delivery
- Build and maintain strong relationships with key accounts and internal departments
- Communicate proactively with clients about stock, lead times, and delivery schedules
- Provide after-sales support, handling returns and credits efficiently
- Liaise with the credit and operations teams to ensure smooth account management
What’s on Offer:
- Hybrid role (London-based) or fully remote anywhere in the UK – only occasional London meetings (once a month or less)
- A people-focused, inclusive culture that values initiative and teamwork
- Competitive salary, strong benefits package, and flexibility
- Real opportunities for personal and professional development
What You’ll Bring:
- Fluency in German and/or French, plus excellent English communication skills
- Proven B2B customer service experience (wholesale experience strongly preferred)
- Excellent attention to detail and organisational skills
- A proactive, solution-oriented approach to problem-solving
If you’re a confident communicator who thrives in a fast-paced environment and enjoys building strong client relationships, we’d love to hear from you.
📩 Apply now or send your CV to a.sarfo@eurolondon.com.
German and/or French-speaking Wholesale Customer Service Representative – Hybrid (London) or Fully Remote (UK) employer: Euro London Appointments
Join a dynamic and inclusive team as a German and/or French-speaking Wholesale Customer Service Representative, where your skills will be valued in a supportive environment. With the flexibility of a hybrid or fully remote role, you will enjoy a competitive salary and a strong benefits package, alongside real opportunities for personal and professional growth. This is an excellent chance to thrive in a collaborative culture that prioritises teamwork and initiative, all while managing key European client relationships from the comfort of your home or in London.
StudySmarter Expert Advice🤫
We think this is how you could land German and/or French-speaking Wholesale Customer Service Representative – Hybrid (London) or Fully Remote (UK)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Euro London Appointments. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Euro London Appointments before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace German and/or French-speaking Wholesale Customer Service Representative – Hybrid (London) or Fully Remote (UK)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Euro London Appointments:Your cover letter is your chance to shine! Tell us why you want to work at Euro London Appointments specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Euro London Appointments!
How to prepare for a job interview at Euro London Appointments
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
