Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead multilingual customer service teams and enhance customer experience across Europe.
- Company: Fast-paced international business with a dynamic, multicultural environment.
- Benefits: Competitive salary, hybrid working model, and opportunities for international travel.
- Why this job: Take on a high-impact leadership role and make a difference in global operations.
- Qualifications: Fluency in French and Spanish, plus strong leadership and analytical skills.
- Other info: Great long-term career prospects in a growing international company.
The predicted salary is between 44000 - 66000 £ per year.
2 days ago Be among the first 25 applicants
Direct message the job poster from Euro London Appointments
Overview
International Customer Service Manager | Location: Gravesend, Kent (Hybrid, with regular international travel) | Contract: Full-time, Permanent | Working Hours: Monday to Friday, 8:30am – 5:30pm
An exciting opportunity has arisen for an experienced International & Export Customer Service Manager to join a well-established and fast-paced business with operations across Europe, Asia, and the UK. This role is based at the company’s European head office in Gravesend and offers the chance to lead multilingual customer service teams across the UK, France, and Spain.
This is a high-impact leadership role requiring travel to regional offices on a rolling 4-week basis, with a focus on standardising service operations, improving customer experience, and driving efficiency across international teams.
Key Responsibilities
- Manage, support, and develop customer service teams based in the UK, France, and Spain.
- Ensure consistent delivery of high-quality customer support and sales service across all markets.
- Travel to international offices (France and Spain) on a 4-week rotation to provide in-person leadership and oversight.
- Review, improve, and standardise customer service processes across all locations.
- Deliver operational efficiencies through process redesign and automation opportunities.
- Set and monitor KPIs and performance metrics at both team and individual levels.
- Identify training needs and provide ongoing coaching and development support.
- Manage workload distribution and resource planning across countries and teams.
- Lead initiatives to resolve customer issues, identify root causes, and implement preventative actions.
- Oversee and report on service performance dashboards including OTIF and customer satisfaction.
- Deputise for the Group Customer Service Manager when required.
- Fluency in French and Spanish is essential.
- Additional fluency in Portuguese is advantageous but not essential.
- Previous experience in a senior customer service leadership role.
- Strong people management skills with the ability to lead, coach, and develop teams remotely and on-site.
- Track record of improving processes and delivering measurable service improvements.
- Excellent communication and interpersonal skills.
- Highly organised with the ability to work under pressure in a fast-paced, evolving environment.
- Strong analytical mindset and confidence working with data to drive performance insights.
- Proficiency in Microsoft Office (particularly Excel, Word, and Outlook).
- Experience handling complaints and delivering resolutions.
- Experience managing multi-country service operations.
- Background in automotive, industrial, or logistics-related sectors.
- Knowledge of SAP and Salesforce systems.
What’s on Offer
- A permanent leadership position within a growing international business.
- Competitive salary and benefits package.
- Hybrid working model with the opportunity to travel internationally.
- Dynamic, multicultural working environment with long-term career prospects.
Qualifications and Requirements
- Senior customer service leadership experience.
- Ability to lead, coach, and develop teams across multiple countries and sites.
- Experience driving process improvements and KPI management.
- Strong communication, analytical, and stakeholder management skills.
- Proficiency in Microsoft Office and familiarity with relevant systems (e.g., SAP, Salesforce).
This role would suit a confident, multilingual service leader looking to take on a strategic and hands-on position within a global operation. If you\’re ready to step into a high-responsibility, multi-market role, we’d love to hear from you.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
French & Spanish Customer Service Manager employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French & Spanish Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and how they operate, especially in customer service. This will help you tailor your answers and show them you're the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. This will help you get comfortable with common questions and refine your responses, making you feel more confident when the real deal comes around.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace French & Spanish Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your multilingual abilities and any previous leadership roles in customer service to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role, focusing on your experience in managing teams and improving customer service processes.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Numbers and metrics can really help us see your success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Euro London Appointments
✨Know Your Languages
Since fluency in French and Spanish is essential for this role, make sure you brush up on your language skills. Prepare to demonstrate your proficiency during the interview by discussing your experience in both languages, perhaps even answering some questions in French or Spanish.
✨Showcase Your Leadership Skills
This position requires strong people management skills. Be ready to share specific examples of how you've successfully led teams, especially in a remote or multicultural environment. Highlight any initiatives you've implemented that improved team performance or customer satisfaction.
✨Understand the Business Context
Familiarise yourself with the company's operations across Europe, Asia, and the UK. Research their customer service processes and think about how you could standardise and improve them. Showing that you understand their business model will impress the interviewers.
✨Prepare for Data-Driven Questions
With an analytical mindset being crucial for this role, be prepared to discuss how you've used data to drive performance insights in previous positions. Bring examples of KPIs you've set and how you've monitored them to achieve operational efficiencies.
