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- Tasks: Be the go-to person for EMEA customer inquiries via phone and email.
- Company: Join a leading multinational tech company making waves in customer service.
- Benefits: Enjoy hybrid work options and a competitive salary up to £25K.
- Why this job: Gain international experience while supporting customers and traveling to exciting events.
- Qualifications: Fluent in French and English, with customer service and admin experience required.
- Other info: Must have a full UK work permit and be ready to start ASAP.
Multilingual Customer Services – FRENCH up to £25K + benefits – Swansea area (hybrid)
We have an excellent opportunity to join this exciting multinational at the forefront of technology looking for a Customer Services Advisors. You are required to speak fluent French and English, both to C1 level.
You will join their busy international team supporting EMEA customers via phone and email alongside some UK and international travel to specific events.
Some of your key responsibilities will be:
• First point of contact for all EMEA customer enquiries
• Liaising with teams regionally and globally in relation to customer service issues,
providing advice, guidance, and support to both sales team and clients across the EMEA
region.
• Responding to customer requests in a timely manner via email or telephone.
• Logging, updating, and creating tasks through the ticketing system as and when required.
• Process payments over the telephone with customers.
• Checking invoices on behalf of billing and providing customer updates as required.
• Liaise with customers regarding all queries pertaining to events, registration, and payments.
• Provide basic technical support and account administration across the
EMEA region.
• Allocating leads to the sales team for verification.
• Occasional travel to London Events to assist the Event Managers
Successful candidate
- Fluency in French and English is essential
- Experience dealing with customers
- Administration experience, Microsoft office knowledge
- Available to work 3 days in office 2 from home
- Available to reach their office in Llansamlet via car or public transport
- Available to work full time and to start ASAP
- Great telephone manner
- Courteous and professional, thriving in a customer services environment
Please note that we can only consider applicants who already hold a full UK work permit.
Euro London Appointments, the UK’s largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client s requirements. To enquire about other vacancies please visit our website at
French Customer Services employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Customer Services
✨Tip Number 1
Make sure to brush up on your customer service skills, especially in handling inquiries and complaints. Being able to demonstrate your ability to manage customer interactions effectively will set you apart.
✨Tip Number 2
Familiarize yourself with the ticketing systems commonly used in customer service roles. Highlight any experience you have with similar software during your conversations with us.
✨Tip Number 3
Since this role involves some travel for events, be prepared to discuss your flexibility and willingness to travel. Showing enthusiasm for attending events can make a positive impression.
✨Tip Number 4
Practice your French and English communication skills, especially over the phone. Being articulate and confident in both languages will be crucial in this role, so consider mock calls to refine your approach.
We think you need these skills to ace French Customer Services
Some tips for your application 🫡
Highlight Language Proficiency: Make sure to clearly state your fluency in both French and English, ideally at a C1 level. This is crucial for the role, so consider including specific examples of how you've used these languages in a professional setting.
Show Customer Service Experience: Emphasize any previous experience in customer service roles. Detail your responsibilities and achievements, particularly those that involved handling inquiries, providing support, or resolving issues for customers.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Use keywords from the job listing, such as 'administration experience' and 'Microsoft Office knowledge', to make your application stand out.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in this position and how your background makes you a great fit. Mention your availability and willingness to work in a hybrid model, as well as your ability to travel for events.
How to prepare for a job interview at Euro London Appointments
✨Showcase Your Language Skills
Since fluency in French and English is essential, be prepared to demonstrate your language proficiency during the interview. Practice speaking both languages beforehand, and consider discussing your experiences in a bilingual manner to highlight your capabilities.
✨Understand Customer Service Principles
Familiarize yourself with key customer service concepts and best practices. Be ready to discuss how you would handle various customer inquiries and provide examples from your past experiences that showcase your problem-solving skills and ability to remain courteous under pressure.
✨Research the Company and Its Culture
Take some time to learn about the company's values, mission, and the technology they work with. Understanding their approach to customer service will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Prepare for Technical Questions
As the role involves providing basic technical support, be ready to answer questions related to common technical issues or scenarios you might encounter. Brush up on relevant software and tools, and think about how you would assist customers with their technical queries.
