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- Tasks: Join our team as a Customer Services Coordinator, assisting customers and managing orders.
- Company: Work with a leading multinational company based in Wigan, known for its dynamic environment.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a supportive culture that values customer satisfaction and teamwork.
- Qualifications: Fluent in German and English, with previous customer service experience preferred.
- Other info: Applicants must hold a full UK work permit to be considered.
The predicted salary is between 24000 - 30000 £ per year.
Customer Services Coordinator
£28,000 - £30,000 - Wigan/Hybrid 3 days on site
Our client, an established multinational based in Wigan, is looking to recruit a fluent German speaker for their Customer Service Team. Reporting to the team leader, the Customer Service Team Representative is to act as the primary representative regarding communication to the Customer, for all aspects of service and Customer Care.
Some of your core responsibilities will involve:
- Delivering a high standard of service to all aspects of the Business
- Assisting in customer order fulfilment activities such as taking orders, giving information, determining delivery dates, identifying appropriate shipping methods, rates
- Liaising with all company department staff with a view to continuously improving processing and delivery times of customer orders
- Handling and resolving customer complaints/enquiries in a timely and accurate manner
- Timely delivery of solutions which match the customer’s needs and meet their objectives
- Managing and resolving conflict when we are unable to meet the Customers expectations
Within the role you will be expected to:
- Be fluent in German and English, both spoken and written
- Be confident to address difficult situations using the telephone as a first method of communication to the customer
- Be able and prepared to make decisions within the scope of the role
- Make quick thinking decisions and be adaptable to different situations arising
- Identify issues which could potentially become problematic
- Oversee Customer’s projects from initial receipt of order, planning, manufacturing, shipping and final delivery to destination
- Ensure daily workload is completed, which on occasion may require working additional hours due to urgent attention
- Remain organized and proactive at all times, identifying priorities and continuously managing several situations at once
You will ideally have previous commercial/office experience where you have worked on a B2B level and in a professional environment with proven experience in dealing with customers. Knowledge of Microsoft Office is essential with the ability to learn new systems and databases.
Please note that we can only consider applicants who already hold a full UK work permit.
Export Customer Services - German employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Customer Services - German
✨Tip Number 1
Brush up on your German language skills, especially in a customer service context. Practising common phrases and scenarios you might encounter can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the company's products and services. Understanding what they offer will allow you to speak knowledgeably about how you can assist customers effectively.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you've successfully resolved customer issues or handled difficult situations.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple tasks and priorities. This is crucial for the role, so be ready to provide specific examples of how you stay organised under pressure.
We think you need these skills to ace Export Customer Services - German
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, particularly in a B2B environment. Emphasise your fluency in German and English, and any relevant skills such as conflict resolution and order management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle difficult situations. Mention specific examples from your past experiences that demonstrate your problem-solving skills and adaptability.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office and any other systems you are familiar with. This is crucial as the role requires the ability to learn new systems quickly.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Euro London Appointments
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or handle customer scenarios in both, so practice speaking clearly and confidently.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you successfully handled customer complaints or enquiries. Be ready to discuss how you resolved issues and what steps you took to ensure customer satisfaction, as this will show your problem-solving skills.
✨Familiarise Yourself with the Company
Research the company’s services and values before the interview. Understanding their business model and customer service approach will help you tailor your answers and demonstrate your genuine interest in the role.
✨Demonstrate Organisational Skills
The job requires managing multiple tasks simultaneously. Be prepared to discuss how you prioritise your workload and stay organised, especially in high-pressure situations. Providing specific examples will strengthen your case.
