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- Tasks: Help customers troubleshoot tech issues and provide feedback through calls, emails, and live chat.
- Company: Join a dynamic team in the tech industry focused on exceptional customer service.
- Benefits: Enjoy flexible hours, potential for remote work, and opportunities for growth.
- Why this job: Be part of a supportive culture where your skills make a real impact on customer satisfaction.
- Qualifications: Fluent in German and English, with strong communication skills and customer support experience preferred.
- Other info: Restaurant or hospitality experience is a plus; weekend availability may be required.
I am looking for German speaking Customer Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services.
Job functions:
-Speaking to both customers and clients to quickly get to the root of their problem.
-Providing timely and accurate customer feedback.
-Helping customers via calls, emails, community posts and live chat.
-Use a positive personality and experience, not a script
-Assisting customers with their technical and software related problems
-Configuring and installing software over the phone at restaurant locations
-Provide outstanding service
-Know limitations and when to should ask for advice
-Own the resolution to the problem; don\’t leave the customer hanging
-Accurately and efficiently log all contacts in our CRM (Salesforce)
-Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback
About You:
– Fluent to a native level in: German
– Fluent level of English
– Open to work on weekends if need be
-Interpersonal skills, and passion for providing excellent customer service
-Strong communication skills: active listening, writing/typing, informal communication
-Restaurant/ Hospitality experience is an added bonus.
-At least one years experience providing customer support would be ideal – preferably in a software support environment
-Knowledge of current Microsoft Windows operating systems
-Knowledge of iOS and Apple Hardware
-Experience with the use of support desk tools like Salesforce, Communities, live chat would be great
Customer Support Specialist -German Speaking employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist -German Speaking
✨Tip Number 1
Make sure to showcase your interpersonal skills during the interview. Practice active listening and demonstrate how you can connect with customers on a personal level, as this is crucial for a Customer Support Specialist.
✨Tip Number 2
Familiarize yourself with common technical issues that customers face, especially in the restaurant industry. Being able to discuss these scenarios confidently will show that you understand the role and can provide effective solutions.
✨Tip Number 3
Highlight any experience you have with CRM tools like Salesforce. If you’ve used similar software, be ready to explain how you logged customer interactions and managed feedback efficiently.
✨Tip Number 4
Since the role may require weekend work, be prepared to discuss your availability openly. Showing flexibility can make you a more attractive candidate for the position.
We think you need these skills to ace Customer Support Specialist -German Speaking
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Highlight your relevant experience in customer support, especially in technical environments.
Tailor Your CV: Customize your CV to emphasize your interpersonal skills and any experience you have in troubleshooting technical issues. Mention your fluency in German and English prominently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively. Use examples from your past experiences to demonstrate how you can provide outstanding service.
Highlight Relevant Skills: In your application, make sure to highlight your knowledge of Microsoft Windows, iOS, and any experience with CRM tools like Salesforce. This will show that you are well-prepared for the technical aspects of the role.
How to prepare for a job interview at Euro London Appointments
✨Showcase Your Language Skills
Since this role requires fluency in German and English, be prepared to demonstrate your language proficiency during the interview. Practice answering common customer support scenarios in both languages to show your versatility.
✨Highlight Your Interpersonal Skills
The job emphasizes excellent interpersonal skills. Share specific examples from your past experiences where you successfully resolved customer issues or provided outstanding service. This will help illustrate your ability to connect with customers.
✨Familiarize Yourself with Technical Support Scenarios
Brush up on common technical issues related to software and hardware, especially in restaurant settings. Be ready to discuss how you would troubleshoot these problems and assist customers effectively.
✨Demonstrate Your Problem-Solving Approach
Employ a positive attitude when discussing challenges you've faced in previous roles. Explain how you take ownership of problems and ensure that customers feel supported throughout the resolution process.
